Customer Billing Specialist

Join a team with a reputation for doing great things.

Wellington Central based with hybrid working.

Kōrero mō te tūranga - About the role

Our Finance Operations team incorporates Customer Billing, Credit Control and Accounts Payable & Purchasing. This multi-functional group has the responsibility for providing efficient and cost-effective Billing, Invoicing and Payment support services, to meet the needs of internal and external customers for NZ Post.

Due to an internal promotion, we are looking for someone to join them to deliver high-quality customer service to NZ Post and its on-account customers.

You'll do this by ensuring that all billing information our customers receive is accurate and arrives in a timely manner to enable prompt payment, all payments received are correctly allocated, and all customer enquiries are resolved in a timely manner.

In this busy and varied role, you'll need to complete all these tasks efficiently and effectively. There'll be lots of opportunities to participate in projects, and as part of the wider Group Finance team you'll be expected to work collaboratively and, at times, with the flexibility to pick up the work of other roles within the team to achieve team objectives. A vital part of this role is to work closely with the Credit Control team to meet our key objectives and targets.

Mōu - About you

You'll have a passion for delivering exceptional customer service, and you'll have mastered the fundamentals of quality in this space, including having a good phone manner, excellent attention to detail and a team player approach. If you had experience in or accounts receivable that would be a bonus, but not essential.

You'll Couple This With

• Excellent written and verbal communication skills.
• Ability to work to deadlines and under pressure.
• A proactive nature and the ability to pick things up with ease.
• Comfortable using a variety of systems and processes.
• Experience working in a large or complex organisation which has a strong customer relationship component.

He Aha Te Pai - What you'll love about usBenefits

We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about. Our permanent employees enjoy a variety of benefits including:

• Access to discounted health insurance plans for you and your family.
• Special rates on fantastic holiday home accommodation around New Zealand.
• Retail shopping discounts with our partners.
• An Employee Assistance programme to support you when you need it.
• Plus more

Hiahia? - Interested? Come and join the whanau

Ready to be part of something bigger? If this sounds like your next career move, then apply today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page. If you require additional information, please contact Michele Christie (Talent Acquisition Specialist) on 022 087 5195.

Applications for this position close on 21 April 2025.

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.

If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles. We won't consider candidates through agencies unless this has been previously approved.

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance
• Industries: Freight and Package Transportation

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