Retail Agent

1 week ago

Christchurch, Canterbury, New Zealand Vodafone New Zealand Limited Full time

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As a Customer Champion at One NZ, you'll be the ultimate go-to person for our customers' sales and service needs in our retail store. You'll help drive revenue growth while delivering exceptional customer experiences and help transform every in-store interaction into a sales opportunity. You'll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it's through consultative face-to-face interactions, voice calls, or messaging, you'll guide the sales journey from discovery to close.

We pride ourselves on offering world-class service and innovative products, where you'll create meaningful connections that matter for our customers while contributing to One NZ's commitment to a better-connected Aotearoa, New Zealand.

Please note this is a part-time role (16 hours per week - Mon - Sun availability required working a roster) for our Christchurch Airport Store.

Ko tō mahi – what you'll do

You will be responsible for ensuring that One NZ customers' needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.

In this role you will also:

  • Deliver a high standard of customer experience while maximizing sales opportunities in every interaction.
  • Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services.
  • Identify customer opportunities and confidently present our product offerings for both business and consumer customers.
  • Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions.
  • Actively diagnose customer requirements and match them with appropriate One NZ products and services.
  • Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features.
  • Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions.
Na tōu rourou - what you'll bring
  • Our ideal candidate is customer obsessed in mindset with excellent communication skills. You're a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.
  • Customer obsession with excellent communication and interpersonal skills.
  • Proven sales achievement with a track record of meeting or exceeding targets.
  • Confidence in consultative selling with experience in solution-based sales approaches.
  • Resilience and the ability to handle objections positively.
  • Previous experience in telecommunications, technology, or retail sales environments.
  • Understanding of both consumer and business customer needs.
  • Comfort working rotational shifts including evenings and weekends.
  • Motivation to stay current with technology and pursue informal learning to deepen your knowledge.
  • Commercial mindset with the ability to identify and capitalize on opportunities.

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you've been seeking to expand your career. You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders. We've got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

Please note our recruitment process:

We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.

We stand to uplift, to support and to elevate others.

#J-18808-Ljbffr

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