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Retail Agent

4 weeks ago

Christchurch, Canterbury, New Zealand One New Zealand Full time

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Join our Northlands Mall Retail whānau

As a Customer Champion, you'll be the ultimate go-to person for our customers' sales and service needs in store. You'll have the chance to turn every in-store interaction into an engaging experience, ensuring consistency across all channels. Whether it's through face-to-face interactions, voice calls, or messaging, you'll be championing every step from start to finish.

We pride ourselves in offering world-class service, where you'll create moments that truly matter for our customers and contribute to One NZ's commitment to creating a better-connected Aotearoa.

Please note this is a fulltime (80 hours per fortnight with a Mon - Sun availability) for our Northlands Mall store in Papanui, Christchurch.

Ko tō mahi – what you'll do
  1. Deliver a high standard of customer experience resolving sales, service, technical issues in a timely manner.
  2. Actively diagnose, troubleshoot, and where required, engage with appropriate experts within the team for additional support.
  3. Actively contribute to knowledge sharing and learning across the team to resolve more customer enquiries in the first point of contact with our customers.
  4. Ensure new sales and service orders for accuracy, and that customer expectations are aligned (i.e., service activation or change, or customer billing).
  5. Respond to all customer interactions via a variety of channels and identify appropriate solutions.
Na tōu rourou - what you'll bring
  1. Previous experience in a sales or customer service environment and technical understanding/knowledge of products and services.
  2. Our ideal candidate is customer obsessed in mindset with excellent communication skills.
  3. Motivation to achieve/exceed KPIs and targets.
  4. Comfortable working rotational shifts including evenings and weekends.
  5. Confidence in managing multiple customers & cases from simple to complex.
  6. Motivation to stay current with technology & pursue informal learning (on the job, via colleagues) to deepen your knowledge.

Earn a competitive sales commission on top of your base salary.

Comprehensive training, coaching and mentoring.

A fully subsidised Southern Cross health insurance cover for you and your family.

Market leading cell-phone with unlimited data plan, for business or personal use.

Lifestyle leave where you can purchase an extra week or two of annual leave.

Discounts on One New Zealand products, services and much more

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you've been seeking to expand your career.

Please note our recruitment process:

We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.

We stand to uplift, to support and to elevate others.

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