Customer Services Agent

4 weeks ago

Christchurch, Canterbury, New Zealand Avis Budget Group Full time

Christchurch Airport based

Our busy Christchurch Airport location is looking for assistance with our operations. We are looking for what we call a Vehicle Return Agent to be our first point of contact to our customers

  • Casual position available - working as and when required

  • Large international company with opportunity to move internally

  • Entry level position with training provided

  • Supportive, friendly and caring culture

About the Role

You, as our Vehicle Return Agent will be responsible for ensuring that rental vehicles are returned in a timely and orderly manner, greeting our customers upon their arrival at our rental location and assisting with the check-in of the renter's vehicle.

You will also conduct vehicle inspections and prepare the vehicle for the next rental. From time to time, you may also be responsible for providing assistance with directions and travel information, and for resolving customer complaints and issues.

Key responsibilities will include:

  • Help expedite the rental car return process with exceptional customer services to get customers on their way as quickly as possible.

  • Assess vehicle for any potential new damages and report it as per our vehicle damage procedure.

  • Review returned vehicle gas levels and car kilometers while accurately inputting them into our hand-held devices when needed.

What we are looking for:

  • Full, clean, valid class 1 driver's licence is essential for this role.

  • Ability to work in a fast-paced environment and deliver exceptional customer service.

  • Ability to follow procedures and adhere to company guidelines and standards.

  • Comfortable learning and using various computer systems to accurately input rental information.

As we operate 7 days a week, from 6 am to 10 pm, you could be called in to work as and when required during our operating hours, which may include early mornings, afternoons, nights, weekends, and public holidays.

What's on offer:

  • $24.89 per hour

  • Parking provided.

  • Full training provided to help you achieve your goals and reach your potential.

  • Wellbeing programme including life insurance, discounted health insurance, and superannuation options.

  • Employee discounts on car rental across Avis Budget Group and our partners.

  • Access to discounts and offers from retailers and big brands.

If you would like the opportunity to be on the front line for Avis Budget Group, then we want to hear from you To put an application forward, please click Apply Now.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

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