Customer Support Representative

3 weeks ago

Christchurch, Canterbury, New Zealand Builderscrack Full time

About Builderscrack:

Part of the hipages Group, Builderscrack is one of the fastest-growing tech companies in Christchurch. Our platform is the number one way for homeowners and tradies to connect for all things home improvement. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, we are powered by a 350-strong team across Australia, New Zealand, Philippines and Vietnam.

With a clear mission, recently renewed strategy and a sense of urgency to be the first to dominate our space, we are looking for a Customer Support Representative to join the high-performing team. We offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.

About the role:

This Customer Support Representative will play a key part in administrative functions and managing client enquiries, ensuring all client needs are met in a professional, friendly and timely manner. You'll be joining a high-performing team who collaborates effectively with all other departments within the business.

Benefits:

  • Close-knit team with regular social activities
  • Competitive salary, benefits and perks, plus equity via our Employee Share Program
  • Achieve results in an agile team with limited bureaucracy and a flat organisational structure
  • A dynamic, team approach to evolve practices and directly engage with customers
  • Access to Employee Assistance and Career Development Programs
  • $150 tradie allowance every 6 months when using a tradie through the Builderscrack platform
  • Claim up to $100 per annum on any wellbeing related expenses
  • Birthday leave: An extra day of annual leave

How you will add value:

  • Responding to and resolving tickets (online written communication) for both system-automated tasks and enquiries from our customer base.
  • Outbound phone support, as requested, to proactively discuss and solve problems with customers or to provide account management (e.g. helping people set up their account).
  • Tradesperson account verification.
  • Payment reconciliation, overdue invoice and debt collection related tasks.
  • Job auditing.
  • Using and contributing to improvement of internal Builderscrack operating tools.
  • Using initiative to identify opportunities and efficiencies that would be beneficial for the business.
  • Product testing and input, including creating specifications of new features.
  • Contributing to the improvement of a customer support staff induction template.
  • Other tasks relating to support and the business.

About you:

  • At least two years experience in an office, administration or reception role.
  • Excellent written and verbal communication in a calm and composed manner.
  • Confident with software applications and capable of learning a custom CRM system.
  • Ability to think on your feet and problem solve in a fast paced environment.
  • Conflict resolution experience is an advantage.
  • High emotional intelligence and resilience.
  • Understand client needs and implement a proactive approach to customer support.

Take a look inside our home:

  • Close-knit diverse family of bright, respectful, collaborative members who love to solve problems and jump on new opportunities
  • Strengths based organisation with in house coaching to help you leverage what makes you special
  • Brand new 300 sqm office with views of the park and city, located among great cafes, restaurants and pubs
  • Social connection focus: regular social events and gatherings
  • Be part of and connect with hipages Group, ASX-listed tech company and an Australian certified Great Place to Work

We prioritise Diversity:

Innovation & Collaboration are two important core values at Builderscrack which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and a leader.

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the Builderscrack team, we encourage you to apply, we would LOVE to hear from you

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

#LI-DS1 #LI-Hybrid

#J-18808-Ljbffr

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