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Team Leader IT Service Delivery

1 month ago

Christchurch, Canterbury, New Zealand Environment Canterbury Full time

Job Type: Permanent - Full Time

Location: Christchurch, New Zealand

Job Category: Environmental Services, IT

  • Lead a dynamic IT service delivery team, ensuring smooth and efficient operations
  • Play a key role in enhancing our IT support and service management processes
  • Work in a supportive and collaborative environment

Our Digital Solutions team is expanding, and we're on the hunt for innovative minds to help us drive IT advancements. We are a forward-thinking team that thrives on collaboration and knowledge sharing. We're tackling technical debt, and you can play a critical role in this. Get hands-on with exciting projects that deliver a lasting contribution to your community. Our projects are diverse and challenging, offering you the opportunity to hone your skills and learn new ones.

Kōrero mō te Tūranga | About the Role

As the Team Leader – IT Service Delivery, you will lead our IT service management function, ensuring that our people have access to the technology support they need to work efficiently. You'll be responsible for driving a customer-centric service culture, optimising IT support processes, and ensuring that our service delivery aligns with business needs.

Key Responsibilities Include
  • Leading and mentoring the IT Service Delivery team to provide exceptional support
  • Managing service desk operations and ensuring best-practice IT service management
  • Driving continuous improvement initiatives to enhance IT service delivery
  • Collaborating with internal and external stakeholders to align IT services with business needs
  • Owning and refining ITIL-based service management processes across the department
Mōu │ About You

You are a natural leader with a passion for delivering exceptional IT services and supporting a high-performing team. You thrive in a fast-paced environment and can balance strategic thinking with hands-on problem-solving.

To Be Successful In This Role, You Will Have
  • Proven experience leading IT support or service delivery teams
  • A customer-first approach, ensuring IT services meet the needs of the business
  • Strong knowledge of ITIL service management frameworks and best practices
  • The ability to lead and develop a team, fostering a collaborative culture
  • A track record of driving service improvements and efficiency gains
Mātau ā-Wheako | Experience

Ideally, you'll be tertiary qualified in IT, Computer Science, or a related field.

We're Looking For Someone With
  • Experience in IT service management or IT operations leadership
  • Strong knowledge of ITIL frameworks and best practices
  • A track record of leading a high-performing IT team
  • Excellent stakeholder engagement and communication skills
  • Experience working in a large and complex IT environment
Ngā hua o te Mahi i te Kaunihera Taiao ki Waitaha | Working at Environment Canterbury

We are privileged to be working with Ngā Papatipu Rūnanga, stakeholders, and our wider community.

Our Mahi Is Underpinned By Our Values Of
  • Kaitiakitanga | Stewardship
  • Pononga | Integrity
  • Manaakitanga | People First
  • Whanaungatanga | Collaboration
  • Māiatanga | Can Do
Ko ētahi atu kōrero | Additional Information

For a confidential chat about this role, please contact Iain Campion, 027 276 9271 (please txt first). Applications close on Wednesday, 23 April. Applications will be reviewed as we receive them, and interviews may take place before the close date. We reserve the right to close advertising early. Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role. We are committed to creating a diverse, inclusive, and authentic workplace. If you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply.

Hours of work

- 40 hours per week

Location

- Environment Canterbury Office – 200 Tuam Street, Christchurch

Salary

- The indicative salary range for the role is $101,839 to $125,801 per annum based on skills and experience. The specific salary will be discussed at the interview stage.

Me mahi tahi tātou - Together we can

Job Description

Team Leader – IT Service Delivery

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