Customer Service Squad Leader

6 days ago

Wellington, Wellington, New Zealand New Zealand Parliament Full time

Te Tīma | The Team:

Our IST Group is the backbone of New Zealand's parliamentary operations, providing essential information systems, technology, and communications services to the Parliamentary Service, the Office of the Clerk of the House of Representatives, and other partnering agencies. Our IST Customer Service unit is dedicated to delivering exceptional service and support, fostering a customer-centric approach across the IST Group and with external providers.

Mō te Tūnga | About the Role:

As part of this role, you will collaborate closely with stakeholders to ensure seamless service delivery to both internal and external customers. Our team operates within established policies and procedures, with a focus on autonomy and flexibility in day-to-day operations.

  • Customer Service and Stakeholder Management: Deliver exceptional service to customers and maintain key stakeholder relationships across business groups.
  • Strategic Alignment and Change Management: Assist with service development, promote a unified team approach, and drive strategic targets.
  • Operational Leadership: Provide day-to-day operational management, motivate team members, and assess performance.
  • Team Development and Support: Offer professional development, coaching, and support to squad members, ensuring alignment with agreed strategies.

This is a full-time, fixed-term position running until December 2025.

Tō Kete | What You Will Bring to the Role:

If you are a seasoned people leader with a passion for customer service, the ability to remain composed under pressure, and a talent for building strong relationships, we invite you to apply for the IST Customer Service Squad Lead position.

  • Collaborative Mindset and Leadership: Team player with experience in facilitating and leading groups.
  • Organisational and Communication Skills: Proven planning, coordination, time management, and strong written and oral communication abilities.
  • Relationship Management and Business Acumen: Skilled in managing diverse stakeholder relationships, with strong business acumen and presentation skills.
  • Note: This role requires NZIS Confidential clearance.

Ngā Āhuatanga Kei a Mātou | What's in it for You:

  • You will join a supportive and empowering team that offers comprehensive one-on-one training in the role.
  • Be part of a high-performing group renowned for exceptional customer service.
  • This role offers the unique opportunity to lead a team at the heart of New Zealand's democracy, ensuring that our customers receive the highest level of support and service.
  • Work in a dynamic environment at the heart of democracy, contributing to the action at Parliament.

The appointing base salary for this role is $102,863 - $113,570 per annum.

Me pēhea te tuku tono | How to apply:

To apply, click the 'I'm interested' button to upload your CV and any supporting application documents. Applications close midnight, 16th April. All applications must be made online. If this is not possible or to arrange a confidential kōrero, please contact Jodie Taylor on 021 817 347 or Jodie.taylor@parliament.govt.nz

Please note: We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes. Depending on application numbers, this date may change.

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

#J-18808-Ljbffr

  • Customer Service Squad Leader

    5 days ago

    Wellington, Wellington, New Zealand Parliamentary Service Full time

    Te Tima | The Team:Our IST Group is the backbone of New Zealand's parliamentary operations, providing essential information systems, technology, and communications services to the Parliamentary Service, the Office of the Clerk of the House of Representatives, and other partnering agencies.Our IST Customer Service unit is dedicated to delivering exceptional...

  • Customer Service Squad Leader

    1 week ago

    Wellington, Wellington, New Zealand Parliamentary Service Full time

    Te Tīma | The Team:Our IST Group is the backbone of New Zealand's parliamentary operations, providing essential information systems, technology, and communications services to the Parliamentary Service, the Office of the Clerk of the House of Representatives, and other partnering agencies. Our IST Customer Service unit is dedicated to delivering exceptional...

  • Squad Lead

    7 days ago

    Wellington, Wellington, New Zealand Parliamentary Service Full time

    We are looking for a seasoned people leader to fill the IST Customer Service Squad Lead position. This role offers a unique opportunity to lead a team at the heart of New Zealand's democracy, ensuring that our customers receive the highest level of support and service.About the Role:This is a full-time, fixed-term position running until December 2025. As...

  • Service Delivery Squad Manager

    5 days ago

    Wellington, Wellington, New Zealand Parliamentary Service Full time

    Job DescriptionWe are seeking an experienced leader to manage our Customer Service Squad, focusing on delivering exceptional service to our customers and maintaining key stakeholder relationships across business groups. As a seasoned people leader, you will be responsible for driving strategic targets, providing day-to-day operational management, motivating...

  • Customer Service Squad Leader

    5 days ago

    Wellington, Wellington, New Zealand New Zealand Parliament Full time

    Te Tima | The Team:Our IST Group is the backbone of New Zealand's parliamentary operations, providing essential information systems, technology, and communications services to the Parliamentary Service, the Office of the Clerk of the House of Representatives, and other partnering agencies.Our IST Customer Service unit is dedicated to delivering exceptional...

  • Customer Service Team Lead

    5 days ago

    Wellington, Wellington, New Zealand Parliamentary Service Full time

    Company OverviewThe Parliamentary Service is a leading organization providing essential information systems, technology, and communications services to the parliamentary operations in New Zealand. Our IST Group is dedicated to delivering exceptional service and support, fostering a customer-centric approach across the group and with external providers.About...

  • Customer Service Squad Leader

    4 days ago

    Wellington, Wellington, New Zealand New Zealand Parliament Full time

    **Job Overview**We are seeking an experienced customer service leader to join our team at the New Zealand Parliament. As a key member of our IST Group, you will play a crucial role in delivering exceptional service and support to our internal and external customers.**Key Responsibilities**Collaborate with stakeholders to ensure seamless service...

  • Customer Service Operations Manager

    7 days ago

    Wellington, Wellington, New Zealand Parliamentary Service Full time

    The Parliamentary Service is seeking a highly skilled and experienced Squad Lead to join our IST Customer Service unit. This is a full-time, fixed-term position running until December 2025.Key Responsibilities:Customer Service and Stakeholder Management: Deliver exceptional service to customers and maintain key stakeholder relationships across business...

  • Team Lead

    7 days ago

    Wellington, Wellington, New Zealand Parliamentary Service Full time

    The Parliamentary Service is committed to delivering exceptional customer service and support. We are seeking an experienced Squad Lead to join our IST Customer Service unit and lead our team in delivering high-quality services to our customers.About the Role:This is a full-time, fixed-term position running until December 2025. The successful candidate will...

  • Squad Leadership Role

    5 days ago

    Wellington, Wellington, New Zealand New Zealand Parliament Full time

    Job DescriptionThe IST Group within the Parliamentary Service is seeking a Customer Service Squad Leader to provide leadership and guidance to our team. The successful candidate will have a strong track record of delivering exceptional customer service and managing diverse stakeholder relationships.Key Responsibilities:Critical Thinking and Problem-Solving:...

  • Customer Service Team Lead

    5 days ago

    Wellington, Wellington, New Zealand New Zealand Parliament Full time

    About the IST Customer Service Squad Leader RoleThe Parliamentary Service is seeking a seasoned people leader to join our IST Group as a Customer Service Squad Leader. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our internal and external customers.Key Responsibilities:Customer Service and...

  • Customer Support Leadership Role

    7 days ago

    Wellington, Wellington, New Zealand Parliamentary Service Full time

    We are seeking a highly skilled and experienced Squad Lead to join our IST Customer Service unit. This role offers a unique opportunity to lead a team at the heart of New Zealand's democracy, ensuring that our customers receive the highest level of support and service.About the Role:This is a full-time, fixed-term position running until December 2025. The...

  • Leadership and Support Specialist

    5 days ago

    Wellington, Wellington, New Zealand Parliamentary Service Full time

    Leading by ExampleWe are seeking a highly motivated and experienced leader to join our team as a Customer Service Squad Leader. In this role, you will be responsible for driving strategic targets, providing day-to-day operational management, motivating team members, and assessing performance. Your primary focus will be on delivering exceptional service to...

  • Leader of Customer Experience

    4 days ago

    Wellington, Wellington, New Zealand New Zealand Parliament Full time

    **Role Summary**This is a full-time, fixed-term position running until December 2025. As the Customer Service Squad Lead, you will be responsible for delivering exceptional service to our customers and maintaining key stakeholder relationships across business groups.**Key Performance Indicators**Deliver exceptional service to customersMaintain key...

  • Social Impact Analyst

    14 hours ago

    Wellington, Wellington, New Zealand Impact Lab Ltd Full time

    We're seeking an experienced Social Impact Analyst to join our Innovation Squad at ImpactLab Ltd. As an analyst, you'll play a crucial role in developing new products and processes that enhance our social impact measurement capabilities. Your primary focus will be on delivering innovation projects to external clients while supporting the development of...

  • Digital Product Leader

    2 weeks ago

    Wellington, Wellington, New Zealand New Zealand Government Full time

    Job DescriptionWe are seeking a skilled Digital Product Leader to join our team at New Zealand Trade and Enterprise. As a Product Owner, you will play a key role in delivering our digital products and services that help New Zealand businesses succeed globally.About the RoleThis is an exciting opportunity for a highly motivated and experienced individual to...

  • Parliamentary Services Director

    5 days ago

    Wellington, Wellington, New Zealand New Zealand Parliament Full time

    Job RequirementsThe Parliamentary Service is seeking a Customer Service Squad Leader to join our IST Group. The successful candidate will have a strong track record of delivering exceptional customer service and managing diverse stakeholder relationships.Key Responsibilities:Collaboration and Teamwork: Work closely with stakeholders to ensure seamless...

  • IST Group Senior Manager

    5 days ago

    Wellington, Wellington, New Zealand New Zealand Parliament Full time

    Role OverviewThe Customer Service Squad Leader is a key role within the IST Group, responsible for providing exceptional customer service and support to our internal and external customers. This role requires a high level of autonomy and flexibility, as well as strong leadership and problem-solving skills.Key Responsibilities:Change Management: Implement...

  • Customer Service Data Insights Leader

    1 week ago

    Wellington, Wellington, New Zealand New Zealand Post Full time

    Job SummaryWe're looking for an experienced leader to join our team as a Customer Service Data Insights Leader. As a key member of our organization, you'll be responsible for leading a high-performing team of analysts who extract meaningful insights from data and translate them into actions that enhance performance across our Customer Service teams.About the...

  • Squad Lead for Customer Support

    4 days ago

    Wellington, Wellington, New Zealand New Zealand Parliament Full time

    **About the Role**This is a unique opportunity to lead a team at the heart of New Zealand's democracy, ensuring that our customers receive the highest level of support and service.**Key Responsibilities**Collaborate with stakeholders to ensure seamless service deliveryMaintain key stakeholder relationships across business groupsProvide day-to-day operational...