Resort Guest Services Representative

6 days ago


Queenstown, New Zealand Rosewood Hotel Group Full time

**Resort Guest Services Representative**

We are seeking a Resort Guest Services Representative to join our team at Rosewood Hotel Group.

This role involves managing guest relationships, delivering high standards of communication, both written and spoken. The ideal candidate will have excellent communication skills, strong computer abilities, and a high level of attention to detail.

In this role, you will be responsible for ensuring guest satisfaction at all times, rolling up your sleeves to get involved in everything that encompasses the guest journey. This includes a variety of tasks around the lodge, such as:

  • Assisting guests with luggage
  • Greeting and farewelling guests
  • Organising and selling local activities to guests
  • Organising guest requests
  • Phone and email communication with booking agents and local business operators
  • Property tours
  • Guest drop off and pickups
  • Driving and cleaning cars
  • Reception coverage as required

Requirements

  • Previous experience in a customer service position
  • Preferred experience in working in a luxury establishment
  • Excellent communication skills
  • A full driver's licence
  • A passion for working with people and making every interaction with our guests one to remember

What We Offer

We offer competitive wages, delicious staff lunches, and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. Having your own reliable transport is important as the property is located outside of the CBD and public transport isn't available. You will also need a valid working visa to apply.



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