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Intermediate Technical Communicator

2 months ago

Auckland, Auckland, New Zealand IDEXX Full time

We're growing our Product team, and a big part is finding an Intermediate Technical Communicator who can create and maintain self-help content for the IDEXX Veterinary Software suite of applications.

The role has an important focus on building relationship working closely with Product Managers, customer facing teams, (Support & Implementation) and other internal teams such as Partnerships and Marketing.

So, what is IDEXX Veterinary Software?

IDEXX Veterinary Software is a portfolio within IDEXX which focuses on software solutions to enhance the health and well-being of pets, people, and livestock around the world.

Here in Auckland, we develop a number of cloud platforms and applications. We're building a vertical SaaS platform for animal health that requires significant technical expertise to deliver. Solutions for practice management (PIMS), diagnostics, payments, client engagement, analytics & insight plus many more. We're on a mission to build the best health technology business and we need you to help us do it

More about our tech?

ezyVet helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. ezyVet's the tip of the software spear, our main PIMS application.

SmartFlow is patient workflow software designed to minimize bottlenecks and strengthen clinical processes in a veterinary practice.

Vet Radar enhances in-patient workflows, helping veterinary practices improve their clinical processes and deliver a higher standard of care.

Vello gives everything a vet needs to connect with their clients—all in one place. It streamlines the ways they engage with pet owners with a single experience built for IDEXX PIMS. With software-supported engagement across the life stages of a pet, pet owners become informed partners in care—supporting better health outcomes.

Our journey is solving veterinary practices' most pressing needs by focusing on innovation to drive meaningful improvements in animal health.

So what are we looking for?

  • Make and maintain customer self-help content for IDEXX veterinary software products
  • Make and maintain staff documentation and self-help content for cross-team use
  • Form close relationships with Support, Development, Implementation, and Marketing, departments
  • Interview customers and staff to measure the impact of content on customer satisfaction and business goals
  • Regularly assess content development practices and published work to continuously improve skills
  • Convert legacy documentation to new content systems

What you will bring:

  • Experience in a technical communicator position or equivalent
  • Great technical aptitude combined with excellent practical experience of plain English
  • Experience with markup languages such as HTML & Markdown (Preferred)
  • Good proficiency with image editing apps
  • Good understanding of headless content delivery (Preferred but not essential)
  • A problem-solving, customer-centric mindset
  • Enthusiasm and drive, and delivery of great results
  • Efficient balancing of a variety of tasks

What you can expect from us:

  • Access to state-of-the-art information development tools
  • A great team culture with a focus on innovation
  • A hyper focus on customer experience and unlocking value for customers
  • Meaningful work with real global purpose (the type of challenge that builds careers)
  • Continuous learning and development (both internal and externally)
  • Great tech kit for work and personal use
  • A great collaborative office space—including a gym and roof top BBQ
  • Coffee + snacks + catered lunches at least twice a week
  • Fully subsidized Southern Cross Health insurance
  • Part-subsidized parking via Parkable
  • A dog-friendly environment

Why IDEXX:
We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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