IT Support Specialist

5 days ago


Auckland, Auckland, New Zealand Communication & Training Service Limited Full time
Job Description

At Communication & Training Service Limited, we are seeking a highly skilled and experienced Ict Support Technician to join our team.

Key Responsibilities:

  • Provide technical support to staff, shareholders, and drivers, resolving hardware, software, and network issues.
  • Troubleshoot and diagnose technical problems, escalating complex issues to senior technicians when necessary.
  • Maintain and update computer systems, networks, and servers to ensure optimal performance.
  • Install and configure hardware and software, including desktops, laptops, printers, and peripherals.
  • Manage local area networks (LAN), wide area networks (WAN), and internet systems.
  • Maintain accurate records of support requests, system changes, and resolutions within the help desk system.
  • Provide training and guidance to end-users on the use of IT systems and best practices.
  • Ensure adherence to data security policies and monitor for potential threats or vulnerabilities.

Requirements:

  • Proven experience in IT support and technical troubleshooting.
  • Strong knowledge of computer systems, networks, and software.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.


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