IT Support Specialist
5 days ago
At Communication & Training Service Limited, we are seeking a highly skilled and experienced Ict Support Technician to join our team.
Key Responsibilities:
- Provide technical support to staff, shareholders, and drivers, resolving hardware, software, and network issues.
- Troubleshoot and diagnose technical problems, escalating complex issues to senior technicians when necessary.
- Maintain and update computer systems, networks, and servers to ensure optimal performance.
- Install and configure hardware and software, including desktops, laptops, printers, and peripherals.
- Manage local area networks (LAN), wide area networks (WAN), and internet systems.
- Maintain accurate records of support requests, system changes, and resolutions within the help desk system.
- Provide training and guidance to end-users on the use of IT systems and best practices.
- Ensure adherence to data security policies and monitor for potential threats or vulnerabilities.
Requirements:
- Proven experience in IT support and technical troubleshooting.
- Strong knowledge of computer systems, networks, and software.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
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