Customer Care Analyst

1 month ago

Auckland, Auckland, New Zealand Workday Full time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Customer Care Communications team is an extension of Workday Support. We are driven by our excitement in providing customers an extraordinary support experience Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed. We have teams based out of California, Texas, and Georgia in the US, Ireland in the EMEA region, and New Zealand in the APAC region. Out of Auckland we are looking for a native Japanese-speaking Customer Support superstar to join the team

About the Role

  • Welcoming new Workday customers to the Support ecosystem
  • Work closely with other Customer Care analysts to ensure our customers' inquiries are efficiently followed up on
  • Handle an incoming case queue and help resolve customer issues in a timely manner
  • Clearly and succinctly detail communications to customers
  • Liaison between the customer and our internal teams to ensure the customers' needs are being met
  • Prioritize and raise customer issues as the need arises

Why Workday?

Along with an exceptionally competitive remuneration package, as a new Workmate you can look forward to fully subsidised, premium health insurance, a prime seat in our CBD office space and flexible, hybrid working from home arrangements (after training). Top this off with a fully stocked snack bar, dedicated play room and regular employee events and you'll never look back

Salary range NZD 90, ,000 (depending on experience) + bonus and RSUs

About You

Basic Qualifications

  • Native Japanese, and fluent business level English, both verbal and written
  • Minimum of 2 years' experience in a customer service role
  • Computer skills (Excel, Word, Powerpoint, software applications)

Additional Qualifications

  • Able to absorb new concepts and technologies quickly
  • Attention to detail and able to keep track of lots of data effectively
  • Excellent teammate who will work across the organization and company to continue improving the way we serve our customers
  • Ability to collaborate and build positive relationships
  • Excellent verbal and written communication skills
  • Ability to understand and interpret data from multiple sources
  • Efficiently research customer issues and questions with a follow through to resolution
  • Ability to work in a fast paced, dynamic, and upbeat environment
  • Forward-thinking individual who will analyze and improve current processes
  • Bachelor degree or equivalent experience; business or technical degree preferred



Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

  • Customer Care Analyst

    4 weeks ago

    Auckland, Auckland, New Zealand Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Customer Care Analyst

    1 month ago

    Auckland, Auckland, New Zealand Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Customer Care Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Workday, Inc. Full time

    1. Provide the best possible experience on our site2. Collect statistics to optimize site functionality Customer Care Manager - Communications page is loaded Customer Care Manager - Communications Apply remote type Flex locations New Zealand, Auckland time type Full Time posted on Posted Yesterday job requisition id JR Your work days are brighter here. At...

  • Customer Compliance Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand SkyCity Full time

    Are you an inquisitive and detail-oriented professional with a passion for delivering high quality work? If so, we have an exciting opportunity for you to become a crucial part of our team as a Customer Compliance Analyst.We are a highly-regulated and compliant business with a focus on providing exceptional service to our VIP patrons. As a key player in the...

  • Customer Care Manager

    2 weeks ago

    Auckland, Auckland, New Zealand CenterPoint Energy Full time

    Job Description:CenterPoint Energy is seeking a dedicated and experienced Customer Care Manager to join our team in Wellington, NZ. As a Customer Care Manager, you will be responsible for leading a team of customer service representatives to provide exceptional service to our customers. Responsibilities:1. Manage and supervise a team of customer service...

  • Customer Care Associate

    2 weeks ago

    Auckland, Auckland, New Zealand Staples Full time

    Job Description:Staples, a leading office supply retailer, is currently seeking a part-time Customer Care Associate to join our team in Wellington, New Zealand. As an entry-level position, we are looking for individuals with at least 1 year of experience in customer service who possess a strong work ethic and a passion for helping others.Responsibilities:-...

  • Customer Care Consultant

    2 weeks ago

    Auckland, Auckland, New Zealand Sealink New Zealand Limited Full time

    If you love dealing with people and want to gain some valuable tourism experience, then don't delay - apply todayMajestic scenery. Extraordinary wildlife. And an escape unlike any other. It's all in a typical day's work for us here at SeaLink – connecting people and businesses to the majestic Hauraki Gulf, so they can explore, transport stuff, commute, and...

  • Customer Care Consultant

    2 weeks ago

    Auckland, Auckland, New Zealand Sealink New Zealand Limited Full time

    If you love dealing with people and want to gain some valuable tourism experience, then don't delay - apply todayMajestic scenery. Extraordinary wildlife. And an escape unlike any other. It's all in a typical day's work for us here at SeaLink – connecting people and businesses to the majestic Hauraki Gulf, so they can explore, transport stuff, commute, and...

  • Digital Support Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand Tamakihealth Full time

    Do you have a true passion for optimizing technology experience within the end user?Do you enjoy flexibility & autonomy in your day-to-day functions?If you said yes to the above, we are looking for you We are looking for our new Digital Support Analyst to join our fantastic organization. Being in charge of delivering & implementation of digital solutions for...

  • Customer Care Representative

    2 weeks ago

    Auckland, Auckland, New Zealand New Zealand Post Full time

    Work from the office or choose our flexi working optionStart Date: 12th of August 2024$27.58 per hour + strong training plan and development opportunitiesAbout the Role:Here at NZ Post, we are all about people We connect families, friends, communities and businesses globally. What we do is pretty specialWe communicate with our customers via phone, email and...

  • Business Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand New Zealand Post Full time

    Business Analyst - Fixed Term | Auckland 04-Jun-2024 p FT Auckland Category: Project Management and Business Improvement Complex and ambiguous business transformation to get stuck intoAuckland, East Tamaki (preferred) or ChristchurchOur commitment to excellence and continuous improvement drives us to seek out the best talent to join our dynamic team. If...

  • Customer Care Advisor

    1 month ago

    Auckland, Auckland, New Zealand Concentrix Full time

    Job Title:Customer Care AdvisorJob DescriptionThis is an exciting opportunity to get a foot in the door of the financial sector and develop crucial customer service skills. This entry-level position is working for one of New Zealand's top 3 banks providing front line inbound customer service.Key Role Details:17 June 2024 Start DatePay Rate $26 per hour +...

  • Customer Care Advisor

    2 weeks ago

    Auckland, Auckland, New Zealand Concentrix Full time

    Job Title:Customer Care AdvisorJob DescriptionThis is an exciting opportunity to get a foot in the door of the financial sector and develop crucial customer service skills. This entry-level position is working for one of New Zealand's top 3 banks providing front line inbound customer service.Key Role Details:17 June 2024 Start DatePay Rate $26 per hour +...

  • Customer Care Advisor

    4 weeks ago

    Auckland, Auckland, New Zealand Concentrix Full time

    Job Title:Customer Care AdvisorJob DescriptionThis is an exciting opportunity to get a foot in the door of the financial sector and develop crucial customer service skills. This entry-level position is working for one of New Zealand's top 3 banks providing front line inbound customer service.Key Role Details:17 June 2024 Start DatePay Rate $26 per hour +...

  • Customer Care Coordinator

    2 weeks ago

    Auckland, Auckland, New Zealand MoleMap NZ Ltd. Full time

    About the CompanyAt MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives.Only MoleMap's proven system combines head-to-toe skin mapping by trained Melanographers with expert diagnosis of any suspicious moles by specialist Dermatologists, and...

  • Policy Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand Kaipara District Council Full time

    We are desiring to recruit a meticulous Policy Analyst to join our experienced team at Kaipara District Council in Dargaville, Northland.Growing your career as a Full time Policy Analyst is an incredible opportunity to develop exceptional skills.If you are strong in negotiation, persuasion and have the right commitment for the job, then apply for the...

  • Senior Business Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand Consult Recruitment Full time

    Senior Business Analyst June 5, 2024 Our client is a prominent insurance provider in New Zealand known for delivering innovative solutions and exceptional customer service.They are dedicated to enhancing customer experiences through cutting-edge technology and a collaborative work culture.This pivotal role focuses on replacing payroll and leave management...

  • Customer Care Team Senior

    2 weeks ago

    Auckland, Auckland, New Zealand Allianz Popular SL. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Area of Expertise: Customer Services & Claims Employing Entity: AWP Services New Zealand Limited Job Type: Full-Time Employment Type: Permanent ID: 49987 . The Customer Care Team is a telephone and email based team...

  • Customer Care Team Leader

    2 weeks ago

    Auckland, Auckland, New Zealand Auckland Transport Full time

    Supervisors/Team Leaders (Call Centre & Customer Service)Local Government (Government & Defence) Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver...

  • Insight Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand Data Insight Limited Full time

    Insight Analyst (Intermediate or Senior) Business/Systems Analysts (Information & Communication Technology) Do you love talking to clients about the insights you have discovered?Do you thrive on working across a number of industry sectors?At last, a role where you can use your data analytics expertise to discover insights, uncover what actions or business...