Customer Compliance Analyst

2 weeks ago

Auckland, Auckland, New Zealand SkyCity Full time

Are you an inquisitive and detail-oriented professional with a passion for delivering high quality work? If so, we have an exciting opportunity for you to become a crucial part of our team as a Customer Compliance Analyst.

We are a highly-regulated and compliant business with a focus on providing exceptional service to our VIP patrons. As a key player in the team, you will manage the on-boarding process of these esteemed customers, conducting checks and screening under our compliance framework. Key responsibilities will include:

  • Conducting thorough screenings of Premium and VIP patrons.
  • Processing and presenting Know Your Customer (KYC) applications and VIP upgrade applications based on completed checks
  • Providing guidance to the business in accordance to internal and external policies, always ensuring compliance.
  • Delivering outstanding service to internal stakeholders with a customer centric approach, whilst ensuring compliance.
  • Handling last-minute requests with ease and efficiency.
  • Working closely with the Sales and Operations teams, business leaders,SkyCity Financial Crime and Host Responsibility teams to achieve best results.
  • Upholding a strong commitment to following procedures while maintaining a pragmatic approach and the ability to challenge when necessary.
  • Demonstrating excellent verbal and written communication skills to liaise effectively with team members and customers.

You:

We'd love it if you could bring the following to the role:

  • Strong attention to detail and good investigative skills.
  • Curiosity and eagerness to learn quickly in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Competent PC skills, particularly Microsoft Office.
  • Confidence in dealing with challenging situations and finding practical solutions.
  • Ability to work effectively in a small, close-knit, and motivated team.

To get you across the line:

The role is primarily based during standard business hours Monday to Friday, but due to the nature of the role and the size of the team, you may be required to rotate and cover weekends. Flexible working is an option.

The Perks:

Join an excellent team culture that values collaboration and mutual support and work alongside an energetic and inspiring manager who fosters growth and development. you'll also enjoy:

  • Fully subsidised health insurance
  • Meals from $2.50 in our awesome staff cafeteria
  • Discounted city car parking
  • Free entry to the Sky Tower whenever you like
  • Discounts across site in our hotels & restaurants
  • Real career opportunity in an inclusive and supportive organisation.

If you are ready to take on this exciting challenge and have the skills to thrive in our dynamic and compliant environment, we would love to hear from you

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you.

SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.

#J-18808-Ljbffr

  • Operational Compliance Analyst, Monitoring

    2 weeks ago

    Auckland, Auckland, New Zealand New Zealand Super Fund Full time

    Operational Compliance Analyst, Monitoring We are the Kaitiaki / Guardians of New Zealand Superannuation. We are proud of our Te Whāinga / Our purpose: Sustainable investment delivering strong returns for all New Zealanders. We invest government contributions to the NZ Super Fund, a global investment fund helping to ensure the country can pay for the...

  • Operational Compliance Analyst, Systems

    2 weeks ago

    Auckland, Auckland, New Zealand New Zealand Super Fund Full time

    We are the Kaitiaki / Guardians of New Zealand Superannuation. We are proud of our Te Whāinga / Our purpose: Sustainable investment delivering strong returns for all New Zealanders. We invest government contributions to the NZ Super Fund, a global investment fund helping to ensure the country can pay for the growing cost of universal superannuation (New...

  • Security Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand Worldline NZ Full time

    Security Analyst (Application Security & Assurance) Worldline is New Zealand's leading electronic payments company and Kiwis rely on us to ensure that electronic purchasing is available wherever purchases for goods and services need to be made. In our history to date, we have put through a whopping 16 billion transactions, worth an estimated $700B, and have...

  • Quality Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand MCS Group Full time

    MCS Group is proud to be working with a leading manufacturing company in County Tyrone, to recruit a Quality Analyst.You will;Implement and maintain the companies quality management system to ensure compliance with ISO 9001Perform regular audits of processes, products and services Manage and resolve customer complaintsFacilitate the calibration and...

  • Senior Business Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand Infuse Recruitment Full time

    Business/Systems Analysts (Information & Communication Technology) Full time Add expected salary to your profile for insights This is a dynamic role supporting transformation initiatives, as a senior business analyst you will play a pivotal role in driving business success through the management of data, reporting, systems and compliance. You will be...

  • International Payroll Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand MCS Group Full time

    MCS Group is delighted to be supporting a key client source a Temporary International Payroll Analyst.Immediate need.Hybrid/Belfast City Centre.Fulltime temporary role.The International Payroll Analyst is responsible for the execution of payroll across international locations in the UK and EMEA regions. This role is responsible for processing these payrolls...

  • Compliance Specialist

    2 weeks ago

    Auckland, Auckland, New Zealand Emergent Full time

    No more applications are being accepted for this job Compliance Specialist - Auckland City, New Zealand - Emergent DescriptionAuckland CBD based - WFH flexibility providedGreat opportunity for growth supportive leaderBase + great employee benefitsWe're looking for an experienced Compliance Specialist to join this Financial Service provider.The role...

  • Risk Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand Insurance Australia Group Full time

    Make a difference as a Risk Analyst.Join the largest general insurance group in Aotearoa New Zealand and Australia.Mō te Tūranga | About the RoleAre you ready to take on a dynamic challenge in the world of risk? We're seeking a talented individual to step into the shoes of our incumbent on a career break and make an immediate impact. As a Risk Analyst in...

  • Senior Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand Reserve Bank of New Zealand Full time

    Compliance & Risk (Banking & Financial Services) Full time Add expected salary to your profile for insights Reporting to the Manager of the Thematics team, the Senior Analyst is responsible for contributing to implementation and delivery of our pipeline of thematic reviews. This includes contributing to in-depth desktop analysis, theme-based onsite...

  • Customer Care Analyst

    4 weeks ago

    Auckland, Auckland, New Zealand Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Senior Finance Systems Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand ASB Bank Full time

    Full time Add expected salary to your profile for insights Fantastic opportunity for a tech savvy person with an interest in finance and accounting.Be a trusted source for TM1 and SQL expertise within the bankOwn the operation and ongoing enhancement of TM1 models and other toolsOur Finance Systems team lead the development and maintenance of critical...

  • Senior Commercial Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand West Recruitment Pty Ltd Full time

    Location: CBD, Inner West & Eastern Suburbs Reference ID: Email: Call: West Sector: Accounting and Finance Job Summary $130k base + super- Sydney CBD | Hybrid working arrangement- 6-month FTC opportunity to go permanent Job Description Your new employerYou'll be joining a well-known and always-evolving global business with a diverse range of products...

  • Head Of Compliance

    2 weeks ago

    Auckland, Auckland, New Zealand Finance Now Full time

    Compliance & Risk (Banking & Financial Services) We have an exciting opportunity for an experienced Compliance Leader to lead the Finance Now Compliance Function.Finance Now is a successful and growing New Zealand financial services company.We are a Kiwi-owned and operated organisation founded in 2000, offering a range of consumer and business finance...

  • Policy Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand Kaipara District Council Full time

    We are desiring to recruit a meticulous Policy Analyst to join our experienced team at Kaipara District Council in Dargaville, Northland.Growing your career as a Full time Policy Analyst is an incredible opportunity to develop exceptional skills.If you are strong in negotiation, persuasion and have the right commitment for the job, then apply for the...

  • Risk Management Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand ASB Bank Full time

    At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future. Our products don't just serve ads or stream movies - they underpin our economy and touch people's lives.We are seeking aRisk ManagementAnalyst for a permanent, full-time...

  • Customer Care Analyst

    4 weeks ago

    Auckland, Auckland, New Zealand Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Senior Cyber Security Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand FUJIFILM Business Innovation Full time

    FUJIFILM Business Innovation New Zealand Limited Security (Information & Communication Technology) Full time Add expected salary to your profile for insights Excellent opportunity to join an establishing practice for security.About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New ZealandAt FUJIFILM Business Innovation (FBNZ),...

  • Chief Compliance Officer

    2 weeks ago

    Auckland, Auckland, New Zealand Westpac Bank Full time

    Applications close:5 June 2024 Mō te tūranga | About the Role This is a key strategic leadership role that is responsible for defining and maintaining the Westpac New Zealand (WNZL) Compliance and Conduct Risk Programme.You will lead a team of compliance professionals to provide support and make recommendations to the Chief Risk Officer, WNZL Executive...

  • Senior Compliance Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Westpac Bank Full time

    Applications close:25 June 2024 Mō te tūranga | About the RoleReporting to the Chief Compliance Officer (CCO) and working in partnership with Westpac New Zealand's (WNZL) Data and Cybersecurity teams, the Senior Compliance Manager - Privacy plays a critical role in supporting the CCO with leading the WNZL strategy for privacy and personal data protection...

  • Senior Business Analyst

    2 weeks ago

    Auckland, Auckland, New Zealand Consult Recruitment Full time

    Senior Business Analyst June 5, 2024 Our client is a prominent insurance provider in New Zealand known for delivering innovative solutions and exceptional customer service.They are dedicated to enhancing customer experiences through cutting-edge technology and a collaborative work culture.This pivotal role focuses on replacing payroll and leave management...