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Processing / Customer Service Officer - Fixed Term

2 months ago

Manukau, Auckland, New Zealand NZ Post Full time
Full-Time Fixed Term - Auckland Operations Centre
- $25.30 per hour + fortnightly pay

  • Interview now and start in January
  • Monday to Friday only, no weekend work
  • Fixed Term until 10th of October 2023


The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer needs and continually improving service delivery alongside achieving better outcomes for our staff.

Based in East Tamaki, we are looking for a Processing/Customer Service Officer, who is keen to have a hands on role ensuring Mail and Parcels are sorted, processed and dispatched on time as well as delivering an exceptional level of customer service to our customers by resolving enquiries and providing solutions.


In this dynamic role you will:

  • Communicate clearly with all our customers in a calm and professional manner
  • Be comfortable in a very physically demanding role
  • Process undeliverable freight, contact customers via phone and coordinate packages to be sent
  • Take responsibility for locating parcels and escalating issues when necessary to management
  • Develop and maintain productive working relationships with customers and fellow staff alike
Some of the key things you'll possess to successfully perform this role include:

  • The availability to work Monday to Friday, 09.30am pm
  • Be able to lift up to 25kg on a regular basis
  • Proven experience in customer service or retail to deal with a diverse range of customer queries
  • A willingness to learn and take on board our policies and procedures
  • Comfort using computers, new systems and processes
  • Strong communication skills to engage our customers, discuss products and services that they need and provide solutions.
At New Zealand Post, we know what values we hold and the exciting direction we are taking our business.

Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:

  • Access to discounted health insurance plans for you and your family
  • Special rates on fantastic holiday home accommodation around New Zealand
  • Reduced banking service fees, rates and packages through our partners
  • Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
  • An Employee Assistance programme to support you when you need it


There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

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