Customer Service Manager

2 weeks ago

Christchurch, Canterbury, New Zealand Jade Software Full time
Customer Service Manager - Fixed Term April - October

  • People First. Live for the Future. Dare to be Different
  • Our values underpin everything we do
  • Christchurch based with hybrid working, our connection days in the office enable our supportive, collaborative, friendly and fun culture
  • Varied service delivery role with customer satisfaction focus to a variety of existing clients

ABOUT THE ROLE


Jade Software are looking for an exceptional CSM in Christchurch for a fixed term contract for a parental leave cover from early April to October 2023, to provide excellent customer service in the delivery of our managed service offering across the Jade Digital and Jade Platform lines of business.


The Jade Customer Service Managers work as a team to achieve maximum customer satisfaction with the delivery of ongoing services, and to support the growth of existing clients.


You will be joining a dynamic team; Jade's Customer Service Team supports a wide variety of customers with robust and complex systems, our customers include major financial, logistics and retail businesses and a wide range of other industries.


At an individual account level you will:

  • Gain a good understanding on a customer's business and the product(s) and service(s) that Jade is contracted for
  • Advocate on the customers behalf within Jade and continuously seek to improve customer satisfaction and NPS
  • Identify growth opportunities and collaborate with a range of functions within Jade to secure new opportunities
  • Maintain accurate records and reporting for the purposes of invoicing, performance reporting, customer correspondence

Key responsibilities include:

  • Being a key point of contact for assigned customers
  • Proactive scheduling and communication on service provisioning
  • Collaborating with Client Lead and contributing to Account Plans
  • Collaborating with Delivery, Operations and Product teams to gain a strong understanding of Jade's offerings

ABOUT YOU

What you will bring to Jade:

  • Previous Customer Service Management experience ideally in an IT managed services environment, with helpdesk, technical support or service delivery experience
  • An energetic, selfmotivated attitude with a real desire to make a difference
  • Exemplary time management and organisation skills
  • Strong verbal and written communication skills


If you are excited about this role and you believe you can bring your skills to exceed at Jade then we encourage you to apply, you could just be who we are looking for, for this or other positions at Jade.


ABOUT JADE
People first. Live for the future. Dare to be different. These three values underpin everything we do at Jade. We never lose sight of people, their potential, and the innovative ways they can achieve that potential through technology.

We value and celebrate creating a diverse and inclusive organisation for our people. We know diversity everyone who comes into contact with our business. Diversity and Inclusion at Jade means that we celebrate and appreciate all the ways we are different.

Our commitment to our customers' future success defines us.

Through passionate employees like you, we're always looking for new ways of combining the power of People, Data, and Software, to make technology meaningful and accessible.


Our people love coming to work because we're always working on something innovative and inspiring, and we can't wait for more people like you to join us.

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