Customer Service Coordinator

2 weeks ago


Christchurch, Canterbury, New Zealand UniLodge Full time
Full-Time position - 40 hrs per week

  • Join our growing company
  • Based in Christchurch, NZ


This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.


About the Role

  • Full Time position
  • Roster: 40 hours per week, rotating roster from Monday to Saturday
  • Additional hours may be required for urgent or emergency matters
  • Operate the daytoday front desk reception area
  • Assist with the ongoing property coordination of our student accommodation
  • Conduct room inspections & provide general administration & banking duties
  • Assist residents with enquiries related to their residency, studies, general needs and overall wellbeing
  • Liaise with Property Manager regarding building facilities management including external contractors, maintenance, housekeeping, security etc.
  • Be an active member of the emergency response team during shift times

About You

  • A focus on service and quality with the passion to deliver outstanding experiences
  • Customer service experience in the accommodation industry
  • Experience in a University Environment (highly regarded)
  • Experience with Star Rez Property Management System (highly regarded)
  • Be culturally aware and understanding of different cultures
  • Police Vetting Check (required)

About UniLodge


UniLodge is the leading provider of student accommodation in Australia and New Zealand and is currently in an exciting growth cycle.

With a growing portfolio of over 105 properties, encompassing over 31,000+ managed beds, it's a very exciting time to join the UniLodge team

Our Benefits and Culture


Our culture is built on trust and engagement and we go the extra mile to make your career at UniLodge as rewarding as possible.


  • A diverse culture that is friendly, fun and collaborative
  • Acknowledgement, rewards and benefits
  • A multicultural & diverse environment
  • Development and career advancement opportunities
  • Benefits: On the Spot rewards, Annual Company awards, Long-Tenure leave, Well-Being Programs, Employee Assistance Program, Emerging Leader Program and more

How to Apply
We are a 2021 Circle Back Initiative Employer - We commit to responding to every applicant.

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