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Product Marketing Manager

2 months ago

Manukau, Auckland, New Zealand Lightspeed Commerce Full time
Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place


The Retail Marketing team at Lightspeed is seeking a results-oriented Product Marketing Manager to develop, coordinate, and execute Product Marketing strategies at product launches.

Reporting to the Global Lead of Product Marketing, the key objective of this position is to improve how we take our Lightspeed Retail solution to market:
establishing impactful positioning and messaging; conducting market analysis; gathering customer feedback; and building go-to-market strategies.

More importantly, you will act as the voice of the customer within the organization and ensure customer needs are addressed at each marketing touchpoint.

At Lightspeed, as Product Marketing Manager, you will build relationships throughout the organization.

You will interact with diverse stakeholders such as product, marketing, sales, customer service, partnership, and others in order to help accelerate the launch and lifecycle management of our various products.


What you'll be responsible for:

  • Becoming an expert in the retail industry and understanding the technology landscape that helps retailers be successful
  • Owning the execution of market research and gleaning nuanced market insights that will help inform our roadmaps and hone our messaging
  • Maintaining a deep understanding of our customers and validating user personas to translate insights into strategies that help support and drive our organizational OKRs
  • Leading the gotomarket planning and execution to introduce and launching new Lightspeed Retail products in collaboration with the Marketing Leaders, Product Managers, Sales leadership, and the Marketing production team of creatives and automation specialists with ownership of the results of these initiatives
  • Learning the competitive landscape and products insideout so that you can effectively position our products in the market as well as arm customerfacing teams with that knowledge
  • Being the goto person for messaging around our products and value proposition
  • Develop a customer marketing roadmap of initiatives that will support net retention and upsell KPIs and own the execution of these tactics from start to finish
  • Work closely with Content, Design, Marketing Automation, and Product teams to develop creative and compelling content that resonates with our customers

What you need to bring to the team:

  • Proven experience working in a product marketing role (or equivalent) in a SaaS environment in a relevant industry for 3-5 years
  • Knowledge of strategic planning, business analysis, marketing principles, research, and analysis with strong project management skills
  • Understanding how to identify marketing opportunities for an existing customer base
  • Highly organized, analytical, and a motivated selfstarter that thrives in a fastpaced environment
  • Excellent project management skills to lead and influence multiple stakeholders to meet project objectives and deadlines
  • Excellent communication skills (written, verbal, visual), both for internal audiences at all levels of the organization and customerfacing messaging
  • Ability to build, maintain, and manage close working relationships and act as liaison with crossfunctional and external stakeholders
  • Ability to act as a positive, motivating leader who can inspire others to rise to new challenges

Even better if you have, but not necessary:

  • MBA or Product Marketing Alliance certification
  • Experience in the retail industry in any capacity is a strong asset

What's in it for you?
Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that's creating new jobs every day;
  • Work in a team big enough for growth but lean enough to make a real impact.
and enjoy a range of benefits that'll keep you happy, healthy, and (not) hungry:

  • Lightspeed RSU program (we are all owners)
  • Unlimited paid time off policy
  • Hybrid work model (in office Tuesday-Thursday)
  • Immediate access to health insurance
  • Health and wellness benefits
  • Paid leave assistance for new parents
  • LinkedIn learning license
  • 1 paid volunteer day annually

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.


Who we are:

Powering the businesses that are the backbone of the gl

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