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Department Manager

3 months ago

Manukau, Auckland, New Zealand JD Sports Full time

Who we are


Known best as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global Sports Fashion brands across footwear and apparel.


Founded in 1981 in Greater Manchester, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer.

With over 3,400 stores worldwide, we offer unparalleled service and style to all our consumers, striving to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

In 2017, JD Sports first established itself within the Australian market and has since expanded to 60+ stores in NSW, VIC, QLD, WA, SA & TAS with many more to come

The Role
Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. After all, there is a reason why we are recognised internationally as the 'Undisputed King of Trainers'.


As a Department Manager, you will work in partnership with your Management team to drive KPI's within your department by leading from the front and coaching and developing your team.

You will also be responsible, however not limited to the following duties & responsibilities:

  • Drive conversion, sales and KPI performance
  • Lead by example to set management expectations across your team and manage performance
  • Ensure that your department is presentable and replenished at all times
  • Upkeep product knowledge and share with wider team
  • Demonstrate exceptional Customer Service standards and supervise team to deliver a 'service over task' environment
  • Work with BOH team to deliver shop floor product availability
  • Uphold company retail standards and deliver store visual excellence
  • Support management team to deliver all internal and external profit protection processes
  • Support with new team members Inductions and ongoing training to build bench strength for future store expansion
  • Encourage team members to improve performance through effective coaching

What we're looking for

  • 23 years' leadership experience within retail or like industry
  • You are passionate about creating an amazing service experience and culture for our customers
  • You have a proven track record in driving and exceeding set KPI's and communicate well with all stakeholders
  • You have excellent time management skills to ensure that daily priorities are executed in a timely manner

What's in it for you?

  • One month paid parental leave
  • Referral bonus scheme
  • Training and development to evolve and shape your career
  • Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre
  • Treat yourself with our attractive staff discount This can also be used for friends and family
  • Access to our Employee Assistance Program & Mental Health champions


We are passionate about connecting with skilled and dynamic individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

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