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Manager CRM
4 months ago
Location:
Flexible, anywhere in NZ
Service:
Data & Digital
Contract:
Permanent, full time
- Be part of the national transformation in health
- Opportunity to thrive in a fastpaced and dynamic environment
- Flexible working fully supported to balance your work and lifestyle
Ko wai mātou | Our Organisation
It's not very often something happens that's big enough that it will touch the lives of every single person in the motu.
That's what we're talking about here. The provision of health services in Aotearoa, and how they are delivered, is changing in a big way.Te Whatu Ora-Health New Zealand and Te Aka Whai Ora-Māori Health Authority will together shape the delivery of health services in Aotearoa for generations to come and will form the core of a modern and integrated service looking after the needs of all our whānau.
Te Whatu Ora is 'the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all.Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.
Join us in this mahi...Te whiwhinga mahi | The Opportunity
Come and join the team that prides itself on getting things done.
We've got a track record of delivering using modern cloud based platforms, maturing DevOps & SRE practices, product teams innovating and iterating continuously.
This is how our teams delivered solution after solution to support New Zealand's Covid response.As Manager CRM and Case Management, you will be a member of our Digital Systems Development leadership team managing our Salesforce platform and leading the practice.
You will work with product teams and business owners to support the delivery of national solutions focused on improving our health outcomes.
We are building CRM solutions to support all New Zealanders alongside our amazing partners and digital innovators. The value being delivered on our CRM and Case Management platforms is huge.You will build internal capability and lead that team to provide technical leadership and governance for the platform and support products being delivered across multiple programmes.
You will own the Org Strategy, ensure that it remains valid and delivery is aligned.Developing positive relationships with our software vendors and partner ecosystem to support scaling of internal capability is key to ensure the platform is resilient, delivers value, is used effectively, and supports the delivery of quality products.
You will work closely with the other members of the leadership team to ensure that the technology services we provide meet the needs of the organisation, be a part of the decision-making and planning process for the team and contribute to the overall strategy and direction of the technology services provided by Te Whatu Ora.
Mōu | About youAs an experienced digital leader, you will have a strong understanding of the technology landscape and be able to bring new ideas and best practices to the team.
You will have the ability to lead and motivate a team of professionals, build and maintain strong relationships with stakeholders and bring along your strong communication and problem-solving skills.
The role blends people leadership with platform management and practice leadership and you'll be someone who can turn theory into practice and show creativity when solving problems.
Ngā pūkenga me ngā wheako | Skills and experience:
- A relevant graduate and/or post-graduate qualification
- Seasoned experience in a similar role in large and complex environments
- Experience in a digital leadership role with a background in delivery and operations management working with both internal and external stakeholders
- Significant experience in managing cloud CRM platforms and enabling toolsets to provide a secure resilient platform for product delivery
- Experience running technical platform governance across large programmes to enable the delivery of quality sustainable products promoting reuse of commons services and patterns
- Experienced work with agile, devops, cloudops practices
- Demonstrated experience managing and optimising licences across the platforms
- Demonstrated ability to build high performing collaborative teams, motivate and encourage teams in an environment of change
- Proven relationship building skills and welldeveloped communication skills.
- Proven ability in developing strong partnerships with suppliers and vendors
- Strong financial management of operational budgets and demonstration of financial prudence.
- Demonstrated intuition and the ability to balance good process with the need to make clear decisions in demanding situations such as. priority service outages.
- Demonstrated ability to work under tight timeframes and manage competing priorities while remaining resilient under pressure.
