Customer Service Assistant

2 weeks ago


Hamilton, Waikato, New Zealand Retailworld Resourcing Full time

Our client:

This Kiwi-owned successful retail business has been serving its local Waikato community for over 70 years stocking the top brand names in the industry, and selling a wide range of products so you can be sure there will always be exciting new things arriving daily

About the Role:

We are on the lookout for a Customer Service Assistant for their Retail Service Centre.

This is an office-based role and is based at their Hamilton Support/Service Centre, you will work within a fantastic close-knit team and play a vital role in the day-to-day running of the Service Centre.


Some of your day-to-day tasks will include:

  • Organise and assist with booking jobs for technicians
  • Respond to all client queries in a prompt and positive manner to resolve any problems that may arise
  • Creating courier tickets and freight consignments
  • Sorting out warranty and nonwarranty issues with suppliers and the customer efficiently
  • Order, receipt and count stock as required
  • Assist with order and receipting stock, and the accurate ticketing and monitoring of products

About You:

  • Experience in a similar Customer Service role is needed to hit the ground running, although they will provide training on their specific business processes and products
  • Strong administration skills and ability to 'spin many plates' at once
  • Proven stock and inventory management experience
  • You will have exceptional written and verbal communication skills
  • Proven customer resolution skills you are a true problem solver
  • Experience in a retail support office is preferential

What you will be rewarded with:

  • $60-65k per annum (dependant on experience and tenure in the Customer Service field)


Monday
  • Friday role
  • 7.30am 5pm working hours
  • Busy & successful environment


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