Customer Service

2 weeks ago

Hamilton, Waikato, New Zealand Gallagher Group Full time

About Gallagher
Our purpose at Gallagher is 'Protect what matters most' and we live it every day.

Not only does our technology protect some of the world's highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families.

With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports across the globe, we provide our #TeamGallagher members unrivalled globally focused career pathways.


About the Role


We have an exciting opportunity to join our Sales Delivery team in a pivotal role delivering top-tier support to Gallagher Security Channel Partners and Internal Sales Teams.

As a key contributor, you will process repair and return requests, orders, and queries with precision and speed, epitomising our commitment to exceptional customer service.

You will have a strong process improvement mindset and your in-depth understanding of Security products and processes will ensure informed and timely assistance for our valued customers.

Please note this this is an on-site role based in Gallagher Headquarters in Melville.

Key Role Responsibilities

  • Customer Support
  • Repair & Return Administration
  • Process Improvement
  • Team Building & Performance

Experience & Attributes for Success

  • 2+ Years of Customer and Sales Support experience
  • Team Collaboration: Work harmoniously within a team, fostering cooperation and a "can do" attitude
  • Tech Proficiency: Comfortable with the Outlook MS Office Suite, and familiar with SAP ERP & CRM basics
  • Process Improvement
Mindset: Experienced in streamlining business processes to boost efficiency and productivity

  • Customer-

Centric Approach:
Interact sensitively and effectively, delivering high standards of customer service

  • Self-Reliant: Manage tasks effectively without constant supervision
  • Thrive under pressure while maintaining high levels of organisation and meeting deadlines
  • Exceptional, appropriately pitched communication to customer both written and verbal
  • A friendly, outgoing and cooperative attitude, contributing positively to team objectives
  • Strong attention to detail, high levels of accuracy and strong problemsolving abilities
  • A lateral thinker who is open to change, flexible in roles and meeting changing business needs

Benefits & Perks


At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront.

We value work-life balance and prioritise the well-being of our employees.

  • Competitive salary and annual bonus
  • A modern environment, free parking, subsidised onsite café and great eateries nearby
  • Retirement plan contribution up to 5% (on top)
  • Life & Disability Insurance
  • Boost App membership; Gallagher staff discounts at a variety of NZ stores
  • Plenty of fun along the way; Team building events, inspiring guest speakers, and team lunches
Make a significant impact in Gallagher's Sales Delivery Team and contribute to the success of our global business.

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