Contact Centre Staff

2 weeks ago

Wellington, Wellington, New Zealand Access Community Health Full time

Access Community Health is looking for contact centre staff


We are based in Petone, Lower Hutt and are looking for contact centre staff to join our team, we have a variety of roles and shifts available both part-time and full-time.

The starting pay for this role is $23.50 per hour. These roles have a start date of 8th of April 2024.

The shifts we have available are:

Part-time
7:00 am to 11:00 am

8:00 am to 12:00 pm

4:30 pm to 8:30 pm

Full-time
7:00 am to 3:30 pm

Please indicate your preferred shift-pattern on your cover letter.

He kōrero whakamārama mō tēnei tūranga | About the role?
This role is a critical front facing call centre based role. You will be the first point of contact for our customers and our staff.

You will provide callers with professional, friendly and efficient service utilising our client management system to troubleshoot problems, answer queries, process requests and roster supports.

No training, experience or qualifications are required for contact centre staff as all training is provided.


You will be part of a large team, working in shifts, having meaningful conversations with those we care for and their whānau.

You will have attention to detail and be solution focused.

Ko wai mātou? | Who are we?
Access Community Health (Hauora-Tara-Ā-Whare) is a leading provider of home-based healthcare and support.

Our nationwide teams of over 3,000 support workers and registered nurses support people to remain active, safe, and independent in their own homes and communities.


As we take on new challenges and continue to support our staff across the regions, we are seeking driven and self-motivated contact centre staff to join our National Communications Centre in Petone, Wellington.


He aha ai mātou? | Why Us?
As a values-led organisation we believe everyone has the capacity to be better.

That is why we are passionate about creating a work environment that enables our people to achieve their best - personally and professionally.

We do this by being;

  • A supportive nationwide team with a strong valuesbased culture.
  • A passionate business that promotes diversity and inclusion that are reflective of the communities we serve.
  • Give chances for individuals to develop their skills which will allow them to advance within the organisation.
These all contribute to the benefits of this role, along with:

  • Access Community Health Perks App providing hundreds of discounted suppliers across the motu including fuel, clothing, outdoor and so on
  • Options for flexible working arrangements that will assist in creating a balance between work and other life commitments.
  • Annual leave, sick leave, and other leave entitlements.
  • Employee Assistance Programs that provide mental health and wellbeing support.

Ngā tohungatanga mō tēnei tūranga | Skills and experience

  • Ability to work well under pressure while demonstrating exceptional customer service
  • Good level of spoken English
  • Have good time management skills and be able to multitask
  • Have a general understanding of basic computer skills
  • A team player committed to making a positive difference every day
  • Has an eye for detail and the ability to maintain consistent accuracy

Please note the internal title for this role is National Communications Officer.

Job Details:

  • Reference #
2826- Posted on
15 Feb 2024- Closes on

15 Mar :55- Location(s)

Wellington, Wellington Central, Hutt Valley, Porirua & Kapiti Coast, Rest of Wellington Region- Expertise
National Communications Centre- Job level(s)
Entry, Intern, Graduate, Experienced- Work type(s)
Permanent full-time

  • Contact Centre Staff X 4

    2 weeks ago

    Wellington, Wellington, New Zealand Access Community Health Full time

    Access Community Health is looking for contact centre staffWe are based in Petone, Lower Hutt and are looking for contact centre staff to join our team, we have a variety of roles and shifts available both part-time and full-time. The starting pay for this role is $23 to $23.50 per hour. These roles have a start date of 6th of May 2024.He korero whakamarama...

  • Contact Centre Consultant

    2 weeks ago

    Wellington, Wellington, New Zealand Vector NZ Full time

    Contact Centre Consultant - Inbound Fulltime Engagement type: Permanent Employee Department: Contact CentreAt HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water...

  • Team Leader Contact Centre

    2 weeks ago

    Wellington, Wellington, New Zealand New Zealand Red Cross Full time

    Posted: 11/04/2023Closing Date: 09/05/2023Job Type: Permanent - Full TimeLocation: WellingtonJob Category: Call Centre and Customer Service,Voluntary, Charity & Social WorkWe have an exciting opportunity to make a difference in people's lives and our communityRed Cross is the world's largest humanitarian organisation, working together towards our mission to...

  • Contact Centre Representative

    2 weeks ago

    Wellington, Wellington, New Zealand StraitNZ Full time

    Contact Centre Representative - Wellington:Published:06/04/2023- Job Location: Wellington / New Zealand- Job Type:Permanent- Work Type:Full Time- Category:Customer Service- Bluebridge Cook Strait Ferries is famous for our better value fares, every day warm Kiwi hospitality.Part of the StraitNZ group, Bluebridge Cook Strait Ferries (formerly known as Strait...

  • Contact Centre Representative

    2 weeks ago

    Wellington, Wellington, New Zealand StraitNZ Full time

    Contact Centre Representative:Published:31/01/2024- Job Location: Wellington / New Zealand- Job Type:Permanent- Work Type:Full Time- Category:Customer Service- Income:$26.18 Bluebridge Cook Strait Ferries is famous for our better value fares, every day warm Kiwi hospitality. Part of the StraitNZ group, Bluebridge is in an exciting growth and future focused...

  • Contact Centre Representative

    2 weeks ago

    Wellington, Wellington, New Zealand StraitNZ Full time

    Bluebridge Cook Strait Ferries is famous for our better value fares, every day warm Kiwi hospitality. Part of the StraitNZ group, Bluebridge is in an exciting growth and future focused phase.It's a great time to join a travel brand that more Kiwis than ever are embracing as they cross the Cook Strait.What is the role?The Contact Centre Representative is the...

  • Team Leader Contact Centre

    2 weeks ago

    Wellington, Wellington, New Zealand New Zealand Government Full time

    Team Leader Contact Centre, Customer Experience and Analytics Team - PermanentWhakatairangatia ngā kete o te mātauranga ki te ao mārama E te tai whakarunga, e te tai whakararo - nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at...

  • Team Manager-contact Centre

    2 weeks ago

    Wellington, Wellington, New Zealand New Zealand Ministry of Justice Full time

    Team Manager - Contact CentreCBD, Wellington Collections Contact CentreTe Haeata/The Opportunity Lead, support and inspire the team to deliver good outcomes Build positive relationships Great team environmentAre you an experienced Leader that has the ability to be decisive and remain calm under pressure?The primary focus of this role is coaching to lift...

  • Contact Centre Service Consultant

    2 weeks ago

    Wellington, Wellington, New Zealand ANZ Banking Group Full time

    Req ID: 43802Department: NZ Personal Banking Contact CentreDivision: New ZealandLocation: WellingtonMō te tūranga - About the roleKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving our customers' financial wellbeing so they can...

  • Centre manager

    2 weeks ago

    Wellington, Wellington, New Zealand St Mary's Early Childhood Education Centre Full time

    St Mary's Early Childhood Education Centre WellingtonCentre manager / curriculum leadFull time, PermanentAre you after a leadership role where you will make a real difference in peoples lives? Are you wanting to lead in a Christian based and genuine community-based EC centre?We are a boutique centre, nestled within the beautiful Karori valley and part of...

  • Enterprise Architect

    2 weeks ago

    Wellington, Wellington, New Zealand Contact Energy Full time

    Company DescriptionTe Tākinatanga | Our StoryAt Te Mata Hiko (Contact Energy), we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We're a power and broadband company, but we're so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the...

  • Group Reporting

    2 weeks ago

    Wellington, Wellington, New Zealand Contact Energy Full time

    Company DescriptionTe Tākinatanga | Our Story Ko tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao._ Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou._ He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha._ Kei te whakawhanake mātou i ā...

  • Contact Centre Supervisor

    2 weeks ago

    Wellington Central, Wellington, New Zealand Madison Recruitment Full time

    About the roleWe are seeking multiple Supervisors with exceptional organisational skills to look after a large team of Customer Service Officers.Employed by Madison and based onsite in our client's office, you will be our eyes and ears on the ground whilst supervising a wider Madison team. You will work closely with the Madison Business Partners to ensure...

  • Care Centre Administrator

    2 weeks ago

    Wellington, Wellington, New Zealand Summerset Full time

    We are looking for an exceptional Care Centre Administrator to join our team at our Kenepuru Village. This is a FULL TIME fixed term until May 2024 position providing care centre admin support, reporting directly to the Care Centre Manager.At Summerset we are here to bring the best of life to our residents. To do this, we know we need to take care of our...

  • Customer Contact Specialist

    2 weeks ago

    Wellington, Wellington, New Zealand KiwiRail Full time

    Date: 12-Apr-2023- Location: Wellington, KiwiRail Ltd, NZ, 6011- Business unit: Interislander- Position status: Permanent- Employment type: Full Time- Level of experience: Experienced- Great opportunity to take your proven customer skills to the next level Busy, challenging role Wellington basedThis is an exciting time for our Interislander operation. With a...

  • Management Accountant

    2 weeks ago

    Wellington, Wellington, New Zealand Contact Energy Ltd Full time

    Our purpose is to put our energy where it matters, to decarbonise the New Zealand energy sector and promote #changematters. We are passionate about our mission and proud to have a tribe of people behind us working towards a common purposes. With such an ambitious goal, you might ask yourself – how does this opportunity help support a better, cleaner NZ?Job...

  • Manager, Service Centre

    2 weeks ago

    Wellington, Wellington, New Zealand New Zealand Government Full time

    The Ministry acts in the world to build a safer, more prosperous and more sustainable future for New Zealanders.Kia hangai ake e te Manatu he ao-haumaru, ao-tonui, ao-pumau, ki te oranga tonutanga mo Aotearoa whanui. Service Centre supports onshore and overseas MFAT divisions and staff, including NZ Embassies Varied and fast paced environment Some travel may...

  • Call Centre Consultant

    2 weeks ago

    Wellington, Wellington, New Zealand Rabobank Gruppe Full time

    Job Overview & Purpose:Call Centre Consultant supports AU and NZ Country Banking, Rabobank Online Savings and Advisor Services/Key Account Services strategies and clients. Provides exceptional customer service by ensuring the services provided are carried out in an accurate, timely and efficient manner. Maintaining high standards and contributing to a high...

  • Centre manager

    2 weeks ago

    Wellington, Wellington, New Zealand Ruahine Linton Camp Early Learning Full time

    Ruahine Linton Camp Early Learning Manawatu/WhanganuiFull time, PermanentWe are looking for an experienced, qualified, and registered centre manager who is passionate about forming relationships, engaging in respectful and responsive practice and considered to be an outstanding leader. You will need to have strong interpersonal skills and the ability to...

  • Local Staff

    2 weeks ago

    Wellington, Wellington, New Zealand KBRI Wellington Full time

    We are searching for a dedicated Local Staff – Political Affairs to join our awesome team at KBRI Wellington in Wellington Central, Wellington.Growing your career as a Full time Local Staff – Political Affairs is a fantastic opportunity to develop important skills.If you are strong in strategic planning, persuasion and have the right commitment for the...