Contact Centre Staff X 4

2 weeks ago

Wellington, Wellington, New Zealand Access Community Health Full time
Access Community Health is looking for contact centre staff


We are based in Petone, Lower Hutt and are looking for contact centre staff to join our team, we have a variety of roles and shifts available both part-time and full-time.

The starting pay for this role is $23 to $23.50 per hour. These roles have a start date of 6th of May 2024.

He korero whakamarama mo tenei turanga | About the role?

This role is a critical front facing call centre based role. You will be the first point of contact for our customers and our staff.

You will provide callers with professional, friendly and efficient service utilising our client management system to troubleshoot problems, answer queries, process requests and roster supports.

No training, experience or qualifications are required for contact centre staff as all training is provided.


You will be part of a large team, working in shifts, having meaningful conversations with those we care for and their whanau.

You will have attention to detail and be solution focused.

Ko wai matou? | Who are we?

Access Community Health (Hauora-Tara-A-Whare) is a leading provider of home-based healthcare and support.

Our nationwide teams of over 3,000 support workers and registered nurses support people to remain active, safe, and independent in their own homes and communities.


As we take on new challenges and continue to support our staff across the regions, we are seeking driven and self-motivated contact centre staff to join our National Communications Centre in Petone, Wellington.

He aha ai matou? | Why Us?

As a values-led organisation we believe everyone has the capacity to be better.

That is why we are passionate about creating a work environment that enables our people to achieve their best - personally and professionally.

We do this by being;

  • A supportive nationwide team with a strong valuesbased culture.
  • A passionate business that promotes diversity and inclusion that are reflective of the communities we serve.
  • Give chances for individuals to develop their skills which will allow them to advance within the organisation.
These all contribute to the benefits of this role, along with:

  • Access Community Health Perks App providing hundreds of discounted suppliers across the motu including fuel, clothing, outdoor and so on
  • Options for flexible working arrangements that will assist in creating a balance between work and other life commitments.
  • Annual leave, sick leave, and other leave entitlements.
  • Employee Assistance Programs that provide mental health and wellbeing support.
Nga tohungatanga mo tenei turanga | Skills and experience

  • Ability to work well under pressure while demonstrating exceptional customer service
  • Have good time management skills and be able to multitask
  • Have a general understanding of basic computer skills
  • A team player committed to making a positive difference every day
Please note the internal title for this role is National Communications Officer.

Applicants for this position should have NZ residency or a valid NZ work visa.

Job Details:

  • Reference #
3125- Posted on
05 Apr 2024- Closes on

05 May :55- Location(s)

Wellington, Wellington Central, Hutt Valley, Porirua & Kapiti Coast, Rest of Wellington Region- Expertise
National Communications Centre- Job level(s)
Entry, Graduate, Experienced- Work type(s)
Permanent full-time

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