Team Leader Contact Centre

2 weeks ago


Wellington, Wellington, New Zealand New Zealand Government Full time
Team Leader Contact Centre, Customer Experience and Analytics Team - Permanent

Whakatairangatia ngā kete o te mātauranga ki te ao mārama E te tai whakarunga, e te tai whakararo - nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.

May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.
About the role
Skills and experience

You should tick off as many requirements as possible below:Essential**:

  • Strong leadership abilities
  • Strong digital acumen and ability to leverage technological capabilities
  • Strong understanding of web standards, and digital best practices
  • Curiosity in keeping abreast with best practices in Contact Centre and Web
  • Strong analytical skillset, customer centricity and empathy
  • Strong operational focus and ability to manage operational staff
  • Strong customer focus and customer empathy
  • Absolute focus on equity when engaging with customers
  • Strong influencer with high resilience and perseverance
  • Proven success in recruiting, developing, leading and retaining staff
  • Ability to manage resource requirements to cover variable workloads and maintain best practice
  • Ability to coordinate several simultaneous work streams
  • Skilled in problem resolution with internal and external customers
  • Proven high quality oral and written communication and presentation skills

Desirable:

  • Knowledge of te ao Māori would be an advantage and a demonstrated commitment to the principles of the Treaty of Waitangi

Qualifications:

  • Tertiary qualification and/ or significant relevant experience
About us

What we can offer:

  • A supportive team / whanau environment
  • A role with lots of variety
  • Development and career progression opportunities
  • To find out more click here NZQA Staff Benefits
If you would like to discuss further, please call Vipin Kumar on
Applications close at 5.00 pm on 30 April 2024.

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