Technical Operations Analyst

2 weeks ago


Christchurch, Canterbury, New Zealand IAG New Zealand Full time
Have meaningful impact as a

Technical Operations Analyst
As part of the largest insurance group in Australia and New Zealand, we're here for you. Are you ready?

YOUR ROLE


You are part of a technology products and services division, that creates market differentiation through deployment of resilient, innovative technology and contemporary methods, at scale.

In this role you will triage issues, incidents and process request from customers (colleagues). Have conversation with the customer and communicate the workaround, if any.


Your day to day will involve conducting an insightful, ad hoc analyses to investigate operational issues and/or researching issues that are limiting the platform/organization.

It will also involve collaborating with all Agile delivery teams to provide information supporting, delivery, development and continuous delivery.

ABOUT YOU


We are looking for the right person, with a good attitude who will be a solid team fit with the following skills and experiences.


  • Proven experience or knowledge of Guidewire
  • Ability to build and maintain good working relationships.
  • Right attitude, team player and easy to deal with
  • Strong communication and presentation skills.
  • Confidence in liaising at all levels of customers and management.
  • Strong understanding of business systems
  • Excellent written and verbal communication.
  • Strong attention to detail.
  • Business Analysis (Intermediate to Advanced)
  • Project Management experience (Basic to Intermediate)
  • Agile software delivery knowledge
Applications close 28 April 2023

ABOUT US


IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we're also a tech and research facility, a hub for climate change experts and a centre of resilience design.

We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.

You'll know our brands - CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance to name a few.

Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.


At IAG you're not just part of one brand, you're part of a large purpose-led Trans-Tasman group dedicated to making your world a safer place.


We're ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.


At IAG you can enjoy:

  • Grow your financial future with 13% superannuation as standard.
  • Change the future for people who need help.
  • Be part of a net zero business by 2050.


We're committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees.

You can find our Reconciliation Action Plan on our company website.
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