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IT Support Engineer

3 months ago

Wellington, Wellington, New Zealand New Zealand Government Full time
Opportunity to gain experience in Desktop and Infrastructure

  • Responsible for providing core business IT support with a focus on technology, infrastructure, networks, system administration and hardware
  • Welcoming, super friendly, collaborative and committed team
About the Real Estate Authority - Te Mana Papawhenua
The Real Estate Authority (REA) is the independent government agency that regulates the New Zealand Real Estate profession.

Our purpose is to promote and protect the interests of consumers and promote public confidence in the performance of real estate agency work.

REA is a high performing respected conduct regulator with a critical role in the real estate sector. We license real estate agents, oversee the code of conduct, continuing professional development and the complaints and discipline process.

We are a proactive, evidence-led regulator committed to supporting high standards of conduct in the profession and protecting consumer interests.

We strive to understand and serve the needs of New Zealand's diverse communities in all of our work.
REA offers a diverse and inclusive work environment.

We welcome people who bring a range of perspectives, skills and experience including those who may bring a Māori and Pacific Peoples perspective.

The Role

The IT Support Engineer is responsible for providing core business IT support to REA staff with a focus on technology, infrastructure, networks, system administration, and hardware.

This role is the "boots on the ground" for level 1 and 2 IT support including responsibility for incident management, resolution, and escalation at the REA while maintaining agreed internal Service Levels.

This role will also support the on-going technology needs of REA to ensure that staff have the tools and technology required to be effective and efficient in their roles and pro-actively identifying technology solutions to address business problems.

About You
You will have a at least 3 years of relevant IT work experience. A tertiary level IT qualification, IT industry certification Microsoft or ITIL would also be an advantage.

You're looking for a role to make the most of your proven experience to effectively and efficiently troubleshoot for a broad range of IT related issues.

This is a great opportunity for someone who has desktop experience who wants to move into an infrastructure role.

Benefits:

The REA team is welcoming, super friendly, collaborative and committed to making a difference for New Zealand. You can expect rewarding and complex work in an exciting sector that is critical to New Zealand. A great central Wellington CBD location, commitment to staff professional development and an active social club are amongst many benefits of joining the REA team

Please let us know if you have any specific access needs to allow you to participate in our recruitment process.

This is an exciting opportunity for a desktop professional to gain experience for progression into an infrastructure role
Applications close 15 March 2024
Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks.