Desktop Virtualisation Engineer

2 weeks ago


Wellington, Wellington, New Zealand Insurance Australia Group Full time

Permanent Opportunity:

-
Good communication skills and stakeholder management

The Role


The purpose and unique contribution of your role is to provide specialist support in delivering a high quality and modern employee experience with an understanding of future desktop virtualisation technologies that can benefit IAG.

You will provide virtual desktop services to approximately 15,000 staff across the IAG group in Australia and NZ as well as partners in various locations globally.

For your role to make a difference, you will deliver an operational excellence with robust and disciplined 3rd level support ensuring a consistent and stream-lined user experience by implementing best practices.


Key Responsibilities

  • Administer and manage core Citrix Infrastructure inc. Process and automation uplift.
  • Design, build, test and maintain complex Citrix infrastructures
  • Exposure to Citrix Cloud and other Virtualisation technologies for example Microsoft AVD and multiuser hosted platforms.
  • Daily administration of Citrix Virtual Apps and Desktop (CVAD) for an overall health monitoring and maintenance across AU and NZ.
  • Strict adherence to internal SLA's
  • Perform Monthly Evergreen releases/Application deployment across AU and NZ Citrix hosted platforms.
  • Provide specialist level 3 escalation support for BAU requests and incidents including root cause analysis, fault finding and issue resolution
  • Participate in out of hours 3rd level support, providing 24/7 oncall support on as part of a rotating roster across team.
  • Writing technical documentation, implementation and technical specifications

Skills & Experience

  • Experience using Agile-Scrum methodology for Ways of Working
  • Expertise in command line, PowerShell, and other scripting for administration and support inc. Automation uplift
  • Expertise with Citrix technologies; CVAD, NetScaler, PVS, StoreFront and WEM
  • Knowledge with Microsoft infrastructure technologies including: DHCP, DNS, WINS, Active Directory, Group Policy Objects.
  • Experience with App-V 4.6 or later
  • Minimum five years of work experience in System Engineering (or equivalent knowledge base) required.
At least 5 years' experience of Microsoft technologies; Server OS, Desktop OS, Active Directory, Office365, Group Policy, Exchange

  • Excellent organizational, verbal and written communication skills

Qualifications

  • Bachelor's degree in Computer Science, MIS, or equivalent required
  • Citrix (CCP, CCE) certifications preferred
  • Microsoft (MCP, MCSE) certifications preferred
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