Housing Navigator Masterton Full-time

2 weeks ago

Wellington, Wellington, New Zealand Emerge Aotearoa Full time
Do you have a genuine interest or understanding of what it is like to experience housing distress?

  • Want to be a part of a supportive team that encourages personal and professional growth?
  • Want to make a difference in the community? Then be a part of the national provider of a diverse range of services to whānau, including Health and Disability, Youth and Transitional Housing.

He kōrero mō mātou | About Us
Emerge Aotearoa is a national provider of mental health, addiction, disability, offender rehabilitation, wellbeing and housing services. We believe that everyone is capable of living full and rich lives in their communities of choice. In every aspect of our work, we are committed to helping whānau be the best they can be.

He kōrero mō te tūranga | The Role


Providing support from within our Emergency Housing service, this role is focused on housing and connecting whānau with the community.

You will be focused on guiding tenants through the Ministry of Social Development system, health and education services where required, to enable whānau to reconnect by using your community connections to become involved in the wider community.


The service delivery side of this role will require you to work and coordinate with your colleagues in tandem to support whānau through their journey, providing a safe environment and supporting them with their goals and daily tasks.

This is a permanent full-time position, working Monday to Friday.

Duties of the role could include:

  • Coordinating with your colleagues to support whānau through their journey and achieve their goals
  • Liaising and researching other appropriate organisations in the community as well as liaising using internal stakeholders to support Whānau
  • Conducting and writing assessments and support letters
  • Responding to urgent matters and ensuring safety concerns are addressed
  • Providing support at meetings

He kōrero mōu | About You
You will be a people person who is comfortable working with diverse group of people. Each day can bring new challenges. We'd love to hear from you if you can provide structure and consistency while being compassionate, open-minded, and flexible


We are looking for someone who is a self-starter, positive, flexible, vibrant, confident and passionate about working in our service.


You will enjoy working creatively, autonomously and work effectively in an interdisciplinary team being able to communicate easily with a variety of people.

You will need to think on your feet, remain calm under pressure and really encourage our clients along their journey.

You'll naturally be a problem solver, quick thinker and enjoy connecting with the community. You'll use your non-judgmental attitude and belief to encourage clients to change and grow.

What you need:

  • It's desirable that you'll have a level 4 or 5 qualification in Mental Health and Addiction or Social Services
  • Previous experience working within emergency housing in a similar role
  • Proven relationship management skills and experience
  • Strong computer skills, a 'cando' attitude and be able to demonstrate strong personal and professional boundaries.
  • It's essential that you have a full New Zealand driving licence

Ko tā mātou mahi | We offer

  • Learning, development, and training opportunities, inclusive of 510 paid study leave days
  • Great staff benefits, including store discounts, and 3 days of wellbeing leave
  • Fun events and activities with the team and the residents
  • A supportive manager, and a team who celebrates success
  • Importantly, we offer great job satisfaction You'll be improving someone's quality of life by helping them realise their potential and no two days will be the same.
You will want to work here because we are committed to diversity and inclusion. So, you don't have to worry about putting on a fake work persona.

Come as you are, and just be YOU We are a supportive team that enjoys celebrating successes, however little or large they may be.


Me pēhea te tono mai | How to apply

  • Reference #
  • 3246 Posted on
  • 08 May 202 Closes on
  • 08 Jun :55
  • Location(s)
  • Wairarapa
  • Expertise
  • Navigators
  • Job level(s)
  • Graduate (qualified, no experience), Experienced (less than 2 years), Experienced (2 years +)
  • Work type(s)
  • Permanent fulltime

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