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Whānau Support Facilitator

3 months ago

Christchurch, Canterbury, New Zealand Healthcare of New Zealand Full time

Who are we | Ko wai mātou


NZCare and Geneva Community Living have come together to form NZCL, an organisation dedicated to supporting people with disabilities in New Zealand.

Our Disability Support Services reflect our belief that all New Zealanders deserve to live fully, have equal opportunities, and achieve their ambitions.

Our values of respect support and excellence are central to everything we do at NZCL.

They shape and drive our behaviour along with our relationships with colleagues, partners, stakeholders and of course the people we support and their whānau.


You can be part of our team to enable people with a disability to live a life of choice, freedom and independence.

NZCL provides a diverse range of support services for people with disability and their whānau.

Join us and discover a rewarding and fulfilling role that can make a difference in someone's life and lead to a lifelong career.


We are committed to ensuring our services are delivered to Māori in a manner that recognises and respects Māori values and beliefs.

As an organisation we recognise our obligation to Te Tiriti o Waitangi and acknowledge Māori as tangata whenua who have unique values, social structures and worldviews.


We work with a range of partners in local and central Government, public and private sector agencies and community groups to advise on delivering effective and efficient disability support now and in the future.


About the role | He kōrero whakamārama mō tēnei tūranga


We have an exciting opportunity for a Whānau Support Facilitator to join the Christchurch team on a permanent full-time basis.

To be successful in this role you will thrive a customer-centric environment.

You'll bring unmatched positivity and enthusiasm to the position, with the people we support at the centre of everything you do.

You'll be a natural communicator with a real drive to connect, promote and engage across a number of different stakeholders.

You'll enjoy listening and understanding people with a solution focused approach.

Responsibilities include but not limited to:

  • Building and maintaining an engaged, cohesive and high performing team across the services you lead
  • Leading and developing your team, ensuring that Talent Management and Succession Planning for critical positions is actively managed
  • Working closely with the Recruitment Team to hire staff, including facilitating interviews
  • Meeting with the person we support and their family/whānau to understand their life, ambitions, and expectations of their support and services to be provided
  • Good comprehension and writing skills, previous knowledge of writing Personal Care Plans preferred
  • Working with HR with any staffing issues, resolving pay queries and processing of timesheets in a timely manner
  • Understanding of EGL (Enabling Good Lives) principles and how we incorporate that into our service delivery and the requirements of the people we support
  • Negotiating the details of the support plan the who, what, where how and why with the person we support and their family/whānau in a way that balances the organisation's constraints with the requirements and expectations of the person we support
  • Working collaboratively with the Service Centre to ensure rostering requirements from the Support Plan(s), including capability required, meets the needs of each person we support and their family/whānau

What you will bring | Ngā tohungatanga mō tēnei tūranga

  • Minimum two years' within disability, mental health or education with a strong understanding of the sector
  • Experience working with those who display challenging behaviour which includes intellectual disability, Autism Spectrum Disorder (ASD), Fetal Alcohol Spectrum Disorder(FASD), etc.
  • Strong communication skills with the ability to adapt for different stakeholders
  • Understanding and commitment to Te Tiriti o Waitangi
  • The ability to work in a fastpaced environment where there are likely to be competing needs, while following processes and directives issued
  • Impeccable time management and administrative abilities with the ability to work autonomously when required
  • A professional, passionate attitude and you value constant training, guidance and teamwork
  • A full, clean NZ drivers license

Why Us | He aha ai mātou?
Māori and Pacifika applicants are strongly encouraged to apply

**_ All applicants must be a NZ Resident/ Citizen or have a valid NZ work permit_