Customer Support Engineer

2 weeks ago

Auckland, Auckland, New Zealand Philips Full time
Job TitleCustomer Support Engineer - NZJob Description

Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

We have a fantastic opportunity for a customer-focused engineer join our team in New Zealand on an initial 12-month contract. This is a great opportunity to gain invaluable experience with a world leading Health technology company working on modalities such as Xray or Ultrasound. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

This role is primarily based in Auckland with occasional travel to other regions within New Zealand.

Your role:

  • Providing best-in-class service which technical support, corrective & preventative maintenance, repairs, commissioning & installation of equipment and software & hardware upgrades.
  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
  • Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
  • Determining the most cost-effective repair/solution to minimize customer downtime.
  • Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.

You're the right fit if:

  • Previous experience in a customer-facing, service/maintenance engineering environment.
  • Previous experience with Medical devices would be advantageous Strong IT skills, and the ability to work in a fast-paced environment.
  • Ideally a degree-level education or similar qualification in Electronics, Electrical, Mechanical or Biomedical Engineering.
  • You will need to hold a full NZ driver's license and be a NZ resident or hold a valid working visa.
  • A police check is included in the final stages of the recruitment process.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We're living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.

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