Senior IT Support Engineer

2 weeks ago

Auckland, Auckland, New Zealand Les Mills Full time

Be the face of our IT Support team responsible for overseeing IT systems across the Auckland region and our global IT infrastructure is readily available

  • Provide exceptional support to your internal customers both locally and globally
  • Great opportunity for someone to guide and mentor our IT Support Team
  • WFH options, flexibility and autonomy with great benefits and culture

About Les Mills:
Purpose and passion: it's a potent combination that drives us to achieve true greatness. At Les Mills International, unlocking and amplifying that inner drive to achieve goals is something we're not shy to say we're great at. We do it for millions of people around the globe each week by delivering life-changing fitness experiences. And we do it every day for our own team by providing a mandate to thrive, to play to our strengths and to be proud of the part we play in creating a fitter planet.

We operate in a hyper-connected working world. We can do so much, so swiftly and it's thanks to the amazing technical talent we have in the mix. Ever-curious to cracking the complex, our tech team are true enablers – working at the edge of innovation to keep us connected, competitive and at the forefront of global best practice.

The role:
We are seeking a personable Senior IT engineer to be the face of the IT Support team with a key focus on ensuring our IT systems in the Auckland region operate as expected. This role will also be responsible for making sure our global infrastructure is available and performing adequately across LMI offices globally. Beyond that, you will help procure and keep all equipment is up to date and liaise with IT vendors.

This role is crucial in guiding our Support Team to ensure they're a highly engaged and well-functioned team.

What we expect from a successful applicant:

  • 3-4 years of experience working with IT systems
  • High attention to detail
  • Ensure process excellence via process improvement initiatives
  • Experience with infrastructure project delivery across varying levels of technical platforms
  • Ability to demonstrate pro-activeness and be solution-orientated
  • Demonstrated working knowledge of contemporary information systems technologies, including telecommunications and networking platforms, and expert
  • understanding of Microsoft systems.
  • Experience with Microsoft Windows Desktop and Server and Microsoft Remote Desktop Services.
  • Experience with Azure, Office 365, Intune (baseline policies and update rings)

Great to have:

  • Experience with JAMF, Atlassian Suite, Mac OS
  • Experience guiding support engineers and helping them grow

What's in it for you:
We operate as a flexible and hybrid workplace with a mix of working in the office and at home as a work scheme that enhances and encourages work/life balance. Whether that be working from home, going to the gym or doing school drop-offs/pick-ups, we want our employees to feel comfortable working in an environment they can thrive and feel empowered.

We offer some great benefits that include:

  • Free gym membership and LM+ Subscription
  • Health Insurance discount
  • Friday drinks
  • Global mobility
  • Dog friendly office
  • Volunteer day
  • Free fresh fruits & snacks

We are a Rainbow Tick certified organization committed to providing a flexible, diverse and inclusive environment. We believe our people are the only way to help us work towards some steep growth goals and industry-leading innovations. If you're excited about this role, we encourage people of all backgrounds to apply, even if you don't meet every requirement. We might have something waiting in the wings that you'd be perfect for. We value the concepts of togetherness, support, equity, and respect, and that begins with increasing diversity in our teams.


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