Cloud Support Engineer

2 weeks ago

Auckland, Auckland, New Zealand Amazon Full time

Job ID:
| Amazon Web Services New Zealand Limited Amazon Web Services is the market leader and technology forerunner in the Cloud business.

As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:
  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Interact with leading engineers around the world
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
  • Drive customer communication during critical events
  • Drive projects that improve support
  • related processes and our customers' technical support experience
  • Write tutorials, how
  • to videos, and other technical articles for the developer community
  • Work on critical, highly complex customer problems that may span multiple AWS services WHY AWS SUPPORT?
  • First and foremost this is a customer support role – in The Cloud
  • On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat.

You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.

- Career development: We promote advancement opportunities across the organization to help you meet your career goals

  • Training:
We have training programs to help you develop the skills required to be successful in your role.

We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.- As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).

Want to know what's it like to be a Support Engineer at AWS? Take a Wc FFZTo What if I'm not an expert in all the preferred qualifications listed on the job description? That's okay.

That's our preferred list, not a required listed.

We hire people who can dive deep so we're more interested in the areas that you do know instead of those you haven't been exposed to yet.

Amazon Web Services is an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are open to hiring candidates to work out of one of the following locations: Auckland, NZL | Wellington, NZLBASIC QUALIFICATIONS- Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, c URL, tcpdump/wireshark and related)- Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services)- Good Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering)- Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)


PREFERRED QUALIFICATIONS- Bachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience- Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)- Experience in monitoring IT services and good command of associated technologies- Experience configuring virtual server environments.- Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, Sonic WALL, Checkpoint, Palo Alto etc.- Experience managing full application stacks from the OS up through custom applications- Experience configuring software-based Load Balancing solutions.- Experience with end to end application monitoring, tracing and alerting using tools like Cloud Watch, Grafana, Datadog, Prometheus etc.- Good understanding of security best practices.

- Good understanding of distributed computing environments and methodologies

Posted:
January 23, 2024 (Updated about 7 hours ago)

Posted:
January 23, 2024 (Updated about 11 hours ago)

Posted:
February 26, 2024 (Updated 3 days ago)

Posted:
January 19, 2024 (Updated 8 days ago)

Posted:
December 21, 2023 (Updated 8 days ago) Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr

  • Cloud Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Amazon Full time

    Job ID: | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Amazon Full time

    Cloud Support Engineer (Developer and Mobile Services)Job ID: | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Amazon Full time

    Job ID: | Amazon Web Services New Zealand LimitedAmazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Amazon Full time

    Job ID: | Amazon Web Services New Zealand LimitedIn AWS Support ), every day will bring new and exciting challenges on the job. As you interact with leading engineers and customers around the world to build, troubleshoot, secure, and optimise their workloads. You will learn a diverse set of cloud technologies as you hone your advanced troubleshooting...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Amazon Full time

    Job ID: | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features...

  • Cloud Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand West Recruitment Pty Ltd Full time

    Location: CBD, Inner West & Eastern Suburbs Reference ID: Email: Call: West Sector: Technology Job Summary Exciting Tech Stack- High Performing environment- Well Known & Respected Brand Job Description Your new companyWest Recruitment is currently partnered with an instantly recognisable brand that is a leader in their industry. An Australian brand at...

  • Cloud Operations Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand West Recruitment Pty Ltd Full time

    Location: CBD, Inner West & Eastern Suburbs Reference ID: Email: Call: West Sector: Technology Job Summary Oracle & GCP environment- High Performing environment- Well Known & Respected Brand Job Description Your new companyWest Technology is currently partnered with an instantly recognisable brand that is a leader in their industry. An Australian...

  • Senior Cloud Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Techspace Consulting Full time

    Other (Information & Communication Technology) CONTRACT - 6 monthsOur client is one of New Zealand's well-known, industry leading entertainment company undergoing multiple exciting cloud transformation projects across consolidation, automation and system upgrades. We are looking for a Senior Cloud Engineer to help lead these business projects with both...

  • QA Engineer, Cloud Robotics

    2 weeks ago

    Auckland, Auckland, New Zealand DroneDeploy Full time

    About DroneDeployWe're the leading drone software provider making commercial drone data accessible to anyone, anywhere. Trusted by users across various industries, we're transforming how businesses collect, manage, and analyze worksite data. Our user-friendly platform makes it possible for companies of any size to improve their workflows through scalable...

  • Developer Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand EngFlow GmbH Full time

    The currency you can never get back: time. At EngFlow, that's exactly what we're saving. By speeding up builds and tests, we are helping increase resource efficiency, developer productivity, and product quality. Our cloud-based distributed service uses remote execution and caching to parallelize work. Join us to grow your career and make an impact with some...

  • 3rd Line Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand MCS Group Full time

    MCS Group is delighted to partner exclusively with a global MSP who is seeking an experienced 3rd line engineer to join their ranks. If successful you will gain exposure to a fantastic array of clients all in an environment where you will be working with cutting edge technologies. Interested? You need to be an experienced 3rd line engineer with a wide remit...

  • 1st Line Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand MCS Group Full time

    MCS Group is proud to be exclusively partnering with an MSP that is seeking to add an IT Support Engineer to its growing team. Due to an exciting new partnership, they will be growing their team responsible for supporting a wide variety of clients, this is an exciting opportunity for those with troubleshooting skills to gain great exposure across,...

  • Senior Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Consult Recruitment Full time

    Amazing perks plus competitive salary - $105, ,000 Senior Support Engineer May 23, 2024Leading service providerSecure a permanent role as a true seniorAmazing perks plus competitive salary - $105, ,000About our client:As a member of an innovative global network, our client offers comprehensive financial services to facilitate the growth of diverse...

  • Cloud Sales Representative, Cloud Sales Centre

    2 weeks ago

    Auckland, Auckland, New Zealand Amazon Full time

    Job ID: | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Innovation and education is at the core of our Cloud Sales team vision, to...

  • Level 1 Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand West Recruitment Pty Ltd Full time

    Location: CBD, Inner West & Eastern Suburbs Reference ID: Contact: Dean Mumford Call: West Sector: Technology Job Summary Up to $75k + Super- Company supported Certifications & Training- Sydney CBD Location Job Description Your New EmployerWest Technology is partnering with an Australian owned IT managed service provider that has partnerships with a...

  • Cloud Sales Representative, Cloud Sales Centre

    2 weeks ago

    Auckland, Auckland, New Zealand Amazon Full time

    Job ID: | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Innovation and education is at the core of our Cloud Sales team vision, to...

  • Senior Windows Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand RWA People Full time

    RWA People - Connecting IT people with outstanding jobs Engineering - Software (Information & Communication Technology) A leader in their sector, our client is looking to bring in a Senior Cloud Engineer to help in the growth and expansion of the Azure environment.Partnering closely and reporting to the Cloud Engineering Lead, with the General Manager...

  • IT Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand West Recruitment Pty Ltd Full time

    Location: CBD, Inner West & Eastern Suburbs Reference ID: Contact: Dean Mumford Call: West Sector: Technology Job Summary Six figure base Salary on offer- Hybrid WFH Policy- Wynyard Location - Close to Train & Bus Job Description Your New EmployerWest Technology is currently partnering with a fast-growing Australian managed service provider. This...

  • Data Center IT Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Amazon Full time

    Job ID: | Amazon Data Services New Zealand Limited - H59Are you excited about server and networking technology and want to work in the world's largest Data Centers?AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS...

  • Senior Sre Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Digitalgarage Full time

    Join as a Contract Senior SRE to shape the modern banking infrastructure, collaborate on cutting-edge tech, and drive digital transformation.Why You'll Enjoy It:Innovative Environment: Be part of a cloud platform team that is shaping a modern banking infrastructure.Continuous Learning: Embrace new technologies and practices while contributing to a...