Assistant Customs Officers

2 weeks ago

Manukau, Auckland, New Zealand New Zealand Customs Service Full time
Ever thought about joining Te Mana Ārai | Customs?

  • Want to be part of the team that helps protect New Zealand's borders?
  • Get your career started with Te Mana Ārai | Customs


Based at Auckland International Airport, our Assistant Customs Officers play a vital role in welcoming and farewelling all international passengers.

This is an excellent opportunity to begin your career with Te Mana Ārai | Customs in a role that provides real purpose in an ever changing and often fast paced environment.


He aha mātou e tuku | What we offer


We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges.

We are an organisation that is clear about our mission and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values).

Our work really matters to the safety and success of New Zealand.

We care about well-being, personal growth, and job satisfaction, which is supported through:

  • A dynamic work environment where no two days will be the same You'll be on the frontline, playing a vital role in helping secure our borders.
  • Career progression opportunities. We invest in your professional growth through training, development programmes and a clear career path.
  • 20 days annual leave plus 3 days additional paid leave between Christmas and New Year
  • Discounted Health insurance through Southern Cross
  • Free annual flu vaccinations
A career at Te Mana Ārai | Customs could take you anywhere.

Mō tēnei tūranga mahi | About this role


As an entry level role, we will provide full training which includes both on-the-job and classroom training as well as Officer Safety Tactics (self-defence) training.

The training intake (start date) is 20th May 2024.

You will be:

  • Providing excellent customer service by promptly responding to inquiries and providing necessary Customs information to passengers
  • Assisting with processing of NZ Traveller Declaration, collection of revenue of excisable items such as cigarettes
  • Working closely with Customs Officers and other airport staff
  • Maintaining accurate records and updating relevant systems and databases
  • Ensuring passengers meet immigration requirements and escalating situations when required
  • Working on a fulltime roster (8 hours per day) on a 6 days on, 3 days off shift rotation
As an Assistant Customs Officer your base salary will be $51,442 per annum.

An additional allowance for working across a range of shifts including weekends, nights and public holidays (on a 6 on and 3 days off roster) is paid per annum of $11,660.

We'll also provide you with a full uniform including work boots and free onsite parking.


You will know your shift pattern in advance, so you can plan your life around work, not work around your life.


Ko wai koe | About you


We're looking for people who have had some experience in customer service, have great organisational skills and attention to detail to process - at times - high volumes of passengers accurately.

You'll be a great addition to our team if you can also demonstrate:

  • High levels of integrity, honesty and discretion
  • Great communication skills to effectively communicate with a wide range of people
  • Good problemsolving skills and the ability to think critically
  • Motivation and reliability and the ability to work both independently and as part of a team
  • A good level of physical fitness

Mahi ki te Mana Ārai o Aotearoa | Working for Customs
To work for the New Zealand Customs Service, you must be able to meet the following requirements:

  • Be a New Zealand Citizen or New Zealand Permanent Resident
  • Have resided continuously in New Zealand for the last 5 years
  • Hold a full NZ Driver's licence
  • Successful applicants are also required to pass a medical assessment, drug test and have a clear Police record.
- _If you are a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years but have been absent from New Zealand for periods of 6-9 months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA then you will be required to provide overseas Police certificates for these periods spent outside of New Zealand._

Me pehea te whakauru | How to apply

Applications close on 5pm, Sunday, 3rd March 2024.

Job details:

  • Reference # Posted on 20 Feb 2024
  • Closes on 03 Mar 2024
  • Location(s)
  • Auckland
  • Expertise
  • Admin Support, Customs generalist, Trainee Customs Officer
  • Job level(s)
  • Entry Level, Experienced
  • Work type(s)
  • Permanent Full Time

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