Customer Support Officer

2 weeks ago


Hamilton, Waikato, New Zealand Livestock Improvement Corporation Full time

At a glance:

Ref: 44121 | Hamilton (Newstead) |
Administration, Data Entry & Documentation, Planning/Scheduling | Graduate, Experienced |
Fixed term, Full Time | AB Support Officer
:

About The Role


This role sits in the Operations & Service Group, which is made up of LIC's Artificial Breeding, Diagnostics, Farms Management, FarmWise, Field Assist, Heifer Management and Herd Testing teams.

Reporting to an AB Support Lead, this role will work within a small, highly skilled administration team to provide support to the wider AB Operations and NZ Markets Team's, this includes:

  • A high level of transactional based duties using LIC systems and software
  • Commissioning and programming of AB equipment / providing technical support to the field where necessary
  • Planning and scheduling of AB Equipment and semen products for despatch to the field
  • Stock Control and inventory management
  • Customer service support
This role is a fixed-term opportunity through until December 2023, covering a period of staff secondment and seasonal demand.

However LIC is a large, progressive organisation and there are loads of opportunities within for permanent work for the right people.


About You
To be successful in this role you will have:

  • Experienced computing skills
  • The ability to prioritise
  • Successful track record in critical support roles
  • Excellent communication skills
  • The ability to work autonomously as well as in a team


As there is a strong element of query resolution, you must be comfortable working within agreed procedures and timelines, as well as thinking on your feet to ensure a successful outcome.

Although not a requirement - SAP knowledge is an advantage, previous customer service experience and strong computer skills are an absolute must.

Due to seasonal demands, you must be open to flexible working hours and days.

About Us
At LIC we value the NZ farming industry and are proud of our successful contribution to this sector.

We'll do whatever it takes to support and grow our farmer community - our customers are key to how we do business.

Our vision is to improve prosperity and the productivity of our farmers; and we want great people to join us on our journey.

LIC boasts a great workplace culture and loads of diversity in our staff.

Job code: 44121

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