Frontline Station Support Officer

2 weeks ago

Gisborne, Gisborne, New Zealand New Zealand Government Full time
New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day.

We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.


We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change.

Station Support Officer Ruatoria

  • Based at Ruatoria Police Station
  • Permanent
  • Part Time 20 hrs. per week (shifts to be discussed)
  • NAV
  • Police Employee
  • JR4668188
E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role


Ruatoria sub-area sits within the Tairawhiti Policing Area and staffing consists of a Sergeant, four response Constables and a Frontline Station Support Officer based at Ruatoria and two sole charge Constables based at Te Araroa and Tokomaru Bay.

The Ruatoria sub-area is also support by two family harm kaiawhina under Whangaia Nga Pa Harakeke.

This response Constables position reports to the OC Station:
Ruatoria.

Ruatoria is a small East Coast settlement in the heart of Ngati Porou.

Geographically located 128 km North of Gisborne, Ruatoria boasts some of the best hunting, fishing and outdoor recreation Aotearoa has to offer.

The community is tight-knit and the local Police value a special relationship with their community. The area is supported by schooling at all levels from early childhood and kohanga reo through to secondary.

Access to healthcare involves a local health clinic staffed by resident and locum Doctors and Nurses and a functional hospital is located at Te Puia Springs, 27 kilometres South of Ruatoria.


Station Support Officers (SSO) are pivotal to the efficient and effective delivery of front counter and back office services within a police station.


The role of Frontline Station Support Officer is to provide customer service for our Front Counter based at the Ruatoria Police Station.

Every day you will be dealing with situations which will need to be approached with professionalism, respect, empathy and in a positive manner.

You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately, this accounts for around sixty percent of the SSO role.


Key Accountabilities:

  • Dealing with challenging circumstances in a customer services environment
  • Managing challenging situations involving members of the public in a professional, respectful, and empathetic manner.
  • Recording of complaints from members of the public, answering general inquiries and performing reception duties such managing contractor / visitor access.
  • Managing exhibit, drug and found property stores, assembling Court files for initial hearings, ordering of supplies, managing courier deliveries, and acting as a general font of knowledge.
  • Working collegially as part of a team of seven that report to a Customer Services Manager.
He aha taau e kawe mai | What you'll bring


Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.


  • Outstanding customer service skills and the ability to work hard in a team environment
  • Prioritise workflow
  • Manage time effectively to complete multiple files and meet deadlines
  • Excellent verbal and written communication skills


 Professionalism
  • Taking pride in representing Police and making a difference in the communities we serve
  • Supportive of one another
  • Supporting our colleagues across every function and level of Police


This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

To view the position description for this role please copy and paste this link into a new browser:
Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety.

It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country.

Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police.

Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level.

We work hard to match you with work that will both play to your strengths and challenge you in new wa

  • Cemeteries Officer

    2 weeks ago

    Gisborne, Gisborne, New Zealand Gisborne District Council Full time

    About the roleWork collaboratively with and support the Cemeteries Leader with the operation and management of all council owned Cemeteries within the Gisborne District. This is a frontline position, delivering high level quality customer service in a professional and empathetic manner.The Cemeteries Officer will support with performing burial operations,...

  • Wnph Support Officer

    2 weeks ago

    Gisborne, Gisborne, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.We're working towards specific goals and targets that...

  • Bail Support Officer

    2 weeks ago

    Gisborne, Gisborne, New Zealand New Zealand Government Full time

    An exciting opportunity to work alongside iwi to make a positive difference Fulltime permanent position Located in Gisborne, with some travel requiredKōtahi anō te kaupapa, ko te oranga o te iwi |There is only one purpose to our work: the wellness and wellbeing of people.Ngā kawenga | About the roleThe Bail Support Services has been established to ensure...

  • Bail Support Officer

    2 weeks ago

    Gisborne, Gisborne, New Zealand New Zealand Government Full time

    An exciting opportunity to work alongside iwi to make a positive difference Fulltime permanent position Located in Gisborne, with some travel requiredKōtahi anō te kaupapa, ko te oranga o te iwi |There is only one purpose to our work: the wellness and wellbeing of people.Ngā kawenga | About the roleThe Bail Support Services has been established to ensure...

  • Court Registry Support Officer

    2 weeks ago

    Gisborne, Gisborne, New Zealand New Zealand Ministry of Justice Full time

    Court Registry Support OfficerGisborne District CourtPermanent, Full TimeTe whiwhinga mahi/The OpportunityWe are seeking a Court Registry Support Officer to join our team in the Gisborne High/District CourtThis position is responsible for providing operational and administrative support to court staff, the judiciary, and court users. The responsibilities may...

  • Jailer - Escort

    2 weeks ago

    Gisborne, Gisborne, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.We're working towards specific goals and targets that...

  • Court Registry Support Officer

    2 weeks ago

    Gisborne, Gisborne, New Zealand New Zealand Government Full time

    Court Registry Support OfficerGisborne District CourtPermanent, Full TimeTe whiwhinga mahi/The OpportunityWe are seeking a Court Registry Support Officer to join our team in the Gisborne High/District CourtThis position is responsible for providing operational and administrative support to court staff, the judiciary, and court users. The responsibilities may...

  • Court Registry Support Officer, Gisborne

    2 weeks ago

    Gisborne, Gisborne, New Zealand New Zealand Government Full time

    Te Haeata/The OpportunityWe are looking for a talented individual to come join our Court as a Court Registry Support Officer.Provide important administrative support to a busy Criminal Team including Jury Panel attendees.The Ministry of Justice provides a range of justice services around New Zealand. We have more than 3000 people working across 120 locations...

  • Pae Tohutohu

    2 weeks ago

    Gisborne, Gisborne, New Zealand New Zealand Government Full time

    Pae Tohutohu | Technical Advisor, Tairāwhiti (Gisborne)Te āhuatunga a Te Kooti Whenua Māori/About the Māori Land CourtWe are a court of record. Te Ture Whenua Māori Act 1993 (our Act) recognises the significance of Māori land as a taonga tuku iho of special significance to the Māori people. Our role is to provide a court service for owners of Māori...

  • Lead Advisor

    2 weeks ago

    Gisborne, Gisborne, New Zealand Ministry of Education NZ Full time

    Lead Adviser, Education- Permanent, Full-time:- Gisborne office based for the region of Hawkes Bay/TairāwhitiHelp shape the future of Education He mea __tārai __e mātou te __mātauranga__ kia__ rangatira__ ai, kia __mana taurite__ ai ōna __huanga_ We work to __shape__ an __education__ system that delivers __equitable__ and __excellent outcomes_At Te...

  • Pgy2+ House Officer, Resident Medical Officers 1.0

    2 weeks ago

    Gisborne, Gisborne, New Zealand Health New Zealand - Te Whatu Ora Full time

    Te whiwhinga mahi | The OpportunityHouse Officer - PGY2+ Relief (1.0 FTE) - Fixed Term (3 Months)Take advantage of our current vacancy coming up and come work here in sunny Tairawhiti (Gisborne Hospital). Te Whatu Ora Tairawhiti is recruiting for a three-month, fixed-term, full-time PGY2+ Relief House Officer position for H.O Quarter from Monday 15 April to...

  • Court Security Officer

    2 weeks ago

    Gisborne, Gisborne, New Zealand New Zealand Government Full time

    Court Security Officer at NZ Ministry of Justice, Gisborne Court Security Officer, Gisborne District Court (x1 Position Available)Te Haeata/The OpportunityAs Court Security Officers, we take pride in serving our community by providing a safe and secure environment for people to gain access to the justice system.We interact, assist, and build relationships...

  • Support Technician Engineer

    2 weeks ago

    Gisborne, Gisborne, New Zealand ISO Limited NZ Full time

    Support Technician EngineerWork in either Gisborne or Napier officesCompetitive remuneration plus Health InsuranceGrowing business within an exciting industryAbout the us:ISO delivers a full suite of cargo logistics, including stevedoring, marshalling, transportation, warehousing services, and IT solutions across New Zealand. As part of the Qube network, we...

  • Court Security Officer

    2 weeks ago

    Gisborne, Gisborne, New Zealand New Zealand Government Full time

    Court Security Officer, Gisborne District Court (x1 Position Available)Te Haeata/The OpportunityAs Court Security Officers, we take pride in serving our community by providing a safe and secure environment for people to gain access to the justice system.We interact, assist, and build relationships with diverse groups of people every day, ensuring our courts...

  • Court Registry Officer

    2 weeks ago

    Gisborne, Gisborne, New Zealand New Zealand Ministry of Justice Full time

    Court registry officer - Gisborne High/District CourtWork in a team where you'll support the day-to-day operations of the court by managing cases and working with different customers. Work with a range of stakeholders who interact with the court Deliver a service with high accuracy and professionalism. Exercise Deputy Registrar powers.Te āhuatunga a te...

  • Processing Officer

    2 weeks ago

    Gisborne, Gisborne, New Zealand NZ Post Full time

    Processing Officer | Permanent - Part time | Gisborne- $24 per hourWe are looking for motivated people to join our team with a positive outlook and a great work ethic. We work hard as a team, where getting to know your colleagues and having fun on the way is all part of the role. As a Courier and Parcels Officer, you are critical in ensuring our customers'...

  • Court Security Officer

    2 weeks ago

    Gisborne, Gisborne, New Zealand New Zealand Ministry of Justice Full time

    Court Security Officer, Gisborne District Court (x1 Position Available)**Te Haeata/The OpportunityAs Court Security Officers, we take pride in serving our community by providing a safe and secure environment for people to gain access to the justice system.We interact, assist, and build relationships with diverse groups of people every day, ensuring our...

  • Court Security Officer

    2 weeks ago

    Gisborne, Gisborne, New Zealand New Zealand Government Full time

    Gisborne District Court Permanent, Full TimeTe āhuatunga a te tūranga/About the RoleAs Court Security Officers we take pride in serving our community by ensuring a safe and secure environment so people can access Justice without fear of intimidation or violence.Our roles have variety, diversity, challenges and job satisfaction. We interact, assist and...

  • PGY2 House Officer, Resident Medical Officers 1.0 FTE

    2 weeks ago

    Gisborne, Gisborne, New Zealand Waitemata District Health Board Full time

    Job Description - PGY2 House Officer, Resident Medical Officers 1.0 FTE (HAU01810) PGY2 House Officer, Resident Medical Officers 1.0 FTE Vacancy No: Vacancy No: HAU01810 Te whiwhinga mahi | The Opportunity House Officer – PGY2+ Paediatrics (1.0 FTE) – Fixed Term (3 Months) Take advantage of our current vacancy coming up and come work here in...

  • Administrator Housing Support

    2 weeks ago

    Gisborne, Gisborne, New Zealand New Zealand Government Full time

    Bring your administration skills to this important role Support our work in your local communities Based in Gisborne 12 months fixed term, full time, Pay rate of $59,471 (pro rata) plus five weeks annual leave and a suite of benefitsMō mātou - Our OrganisationAt Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing...