About the role

Work collaboratively with and support the Cemeteries Leader with the operation and management of all council owned Cemeteries within the Gisborne District.

This is a frontline position, delivering high level quality customer service in a professional and empathetic manner.

The Cemeteries Officer will support with performing burial operations, providing information, completing transactions, updating cemetery records with 100% accuracy, updating Standard Operating Procedures, and responding to customer service requests as the first point of contact for cemetery enquires.

Reporting to the Cemeteries Leader your role will be field, and office based, working in the greater team of three people.

The Cemeteries Officer will be required to be on call and work weekends on a team roster basis.

You'll recognise the importance of the role as a Treaty partner and understand how that underpins Council's work.

Duties include:

• Support in the preparation of graves and burial operations ensuring accordance with Council's Bylaw and procedures
• Ensure all information systems for providing information to customers is kept current, accurate and accessible
• Upload and document cemetery records in both manual and digital systems
• Provide a high level of customer service to customers and other stakeholders, ensuring this is done in a timely and sensitive way

Skills & experience

• Effective communication and empathy skills
• A high level of enthusiasm, energy and integrity
• Experience with equipment and machinery, including maintenance and operation
• Be physically fit and able
• Ability to work under pressure and handle sensitive situations
• Be skilled and confident working with computers and database programmes

Anyone with practical office and customer experience skills, and who enjoys working outside will have the skills for this role, but having empathy and knowledge of tikanga will enable you to truly thrive

Benefits

• Laptop, phone,
• Allocated training budget for career development
• Relocation assistance

About the company
Here at Gisborne District Council, we pull our values from the community we serve. It makes sense then that we are enthusiastic about culture in our workplace. Family and inclusivity are deep seated in our ethos. With Treaty partnership front of mind, we're serious about building a workforce that enhances our commitment to deliver.

We work hard together to make our people proud and our whanau are why we are so passionate about what we do for the community.

How to apply
Applications close 10am, Thursday 15 June 2023.

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