IT Support Engineer

2 weeks ago


Wellington, Wellington, New Zealand New Zealand Government Full time
Are you an experienced Senior Service Desk Analyst who is all about quality?

  • Great benefits and a substantial wellness package.
  • Wellington based, permanent


If you are looking for a role where you can bring real value and see the results of your input, whilst working on a wide scope across the Reserve Bank then this could be the perfect role for you.

Te tūranga - The roleThe IT Support Engineer role is to triage, manage and report on all support calls made to the Service Desk with a strong emphasis on mentoring Service Desk Analysts around service delivery.

The Digital Solutions Service Desk is the central point of contact for IT queries across Te Pūtea Matua.

The Service Desk strives to set the standard of behaviour for customer engagement, playing a key customer advocacy role, developing and delivering services that support customer needs and inform Digital Solutions objectives.

Ō pūkenga - About youTo be successful in one of these roles you'll have:

  • 3 years plus experience in a NZ based technical service desk.
  • Relevant tertiary qualifications.
  • Passionate about customer service, and a commitment to excellence
  • A demonstrable high level of professionalism, communication and interpersonal skills including a proven track record of building, developing relationships with internal or external stakeholders
  • A team player, who enjoys achieving results as part of a group effort and who proactively contributes to the team's function
  • Proven analytical and lateral approach to problem solving
  • Ability to prioritize, multitask and get things done
  • ITIL foundation certificate preferred
  • Excellent understanding of the Windows operating system and Microsoft Cloud technologies.
  • Ability to troubleshoot IT issues.


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