Conference & Events Operations Lead

2 weeks ago

Hamilton, Waikato, New Zealand SKYCITY Full time
This is not your average Duty Manager role - ready for the next step?_

About SkyCity
SkyCity Hamilton is the place to come for fun in the Waikato. With our casino at our heart, live entertainment, restaurants, a conference centre and ten pin bowling, there's always something happening around here Together here at SkyCity, our mission is to thrill, excite and make everyone feel like a winner

About the role


As a Conference & Events Operations Lead you will Lead your team of hospitality ambassadors, providing exceptional service delivery of conferences and events, ensuring your customers have the best possible experience.

You will work closely with Conference & Events Sales Coordinator to ensure event set-up is in line with customer expectations and all events are well-resourced.

You will also;

  • Provide direction, training and development to your team
  • Handle day to day responsibility for the customer experience at Functions, including dealing with customer queries and resolving complaints
  • Consistently meet the requirements as a Duty Manager of licensed premises (Sale and Supply of Alcohol Act 2012); promote and ensure staff understanding of Host Responsibility requirements.
This is a Full Time opportunity, working _40 hours per week._

About you


It'll be your winning attitude, excellent customer service skills, and ability to work under pressure which will make you a great fit for SkyCity.

To be successful in this role, you will also;

  • Have fantastic interpersonal skills and be a confident and clear communicator
  • Be well presented with a high level of professionalism
  • Have a minimum of 2years supervisory experience in a restaurant / bar / functions operation
  • Have demonstrable knowledge of requirements as a duty manager of licensed premises (Sale and Supply of Alcohol Act 2012)
  • Have demonstrable Health, safety and hygiene requirements for food and beverage operations
  • Hold a current General Managers Certificate

What's great about working for SkyCity?


Other than the opportunity to join a fantastic team in a varied role, you will have great scope for development and career progression all whilst getting to work in a fun, busy and vibrant environment.

And if all that's not enough - SkyCity offers great staff benefits including discounts across our outlets, subsidised meals in our staff dining facility, subsidised health insurance, free or heavily discounted car parking, and much more

  • The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs._

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