Service & Mdm Coordinator - Female Pelvic Mesh

2 weeks ago

Christchurch, Canterbury, New Zealand Te Whatu Ora Full time
Contribute to transforming the future of health as a Service and MDM Coordinator for the Female Pelvic Mesh Service

  • Full time
  • Fixed term position
  • Ideally based in Christchurch


Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system.

This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.


Te whiwhinga mahi | The Opportunity


The Service and Multi-Disciplinary Meeting (MDM) Coordinator, part of the Female Pelvic Mesh Service, is a busy and largely autonomous role that focuses on coordination of all aspects of the team's processes to ensure that the day-to-day running of the service is smooth, and the regional and national Multi-Disciplinary Meetings are effective, efficient, and progressed and reported accurately.

This role also involves the supervision of Administrators and Navigators that form part of the FPMS.

The following are insights into what the role includes:

  • Supporting the team through coordination of a warm and welcoming, effective, and efficient environment for consumers to attend and colleagues to work in
  • Providing support and guidance to Admin and Navigator post holders to grow and develop in their role
  • Organising Service meetings, agendas, taking minutes and collating feedback and supporting surgeon diary management.
  • Coordinating all clinical, administration and technical requirements for regional and national Multi-Disciplinary Meetings, including frequent collaborative work with Chair and clinicians, outcome reporting and follow up work with other service providers.
  • Liaising with a diverse range of internal and external clinicians and service suppliers to ensure the Team have the equipment, supplies and working technology to carry out their roles
  • Receiving and supporting the management and response to compliments, complaints and compiling data for reporting
  • Collating financial reports and maintenance of financial systems e.g., ordering, invoicing management
  • Setting up and coordinating information and data for reports, and collating and ensuring their timely delivery
  • Providing booking and scheduling for outpatient, procedure, and inpatient stay to support the team administrator and clinicians


Competing priorities are inherent in this role, therefore it is essential you have the flexibility and demeanor to prioritise and reprioritise your workload to suit the dynamic needs of the service.


Mōu | About you


We are seeking a highly motivated, efficient, and enthusiastic person to join the Female Pelvic Mesh Service teams in each site.


To be successful in this role you will need to be professional, have a strong health administration background with excellent communication skills that demonstrate caring and empathy, can multi-task and possess exceptional organisation skills.

You should be keen to grow and share your experiences as you use your skills to lead/supervise our small team.

Possessing an insight into the lived experience of consumers who have experienced harm, pain and suffering from mesh implantation and removal is important.


Ngā pūkenga me ngā wheako | Skills and experience

  • Qualifications NCEA Level 2 (6th form cert/university entrance) literacy and numeracy (essential), computing/information management (desirable) or relevant work experience
  • Previous experience of coordinating services and delving administration support with a broad and diverse team (essential), in a health setting (highly desirable)
  • Experience working in a complex and challenging environment with demonstrated abilities to understand the consumer journey and communicate with empathy and compassion
  • Proven experience at managing large volumes of sensitive clinical and administrative information, and maintain strict consumer and service confidentiality

Ka kawea e koe | You will bring:

  • Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth

Ko te mahi e tika ana mō te ao hurihuri nei |Work that suits today's ever -changing world
Te Whatu Ora supports flexible and hybrid working for our kaimahi.

In roles that don't require an in-person element, we encourage you to 'work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.


Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai |Our commitment to equity, diversity and inclusion
Our name, Te Whatu Ora, means 'the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all.

Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

At Te Whatu Ora we acknowledge and res

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