Shift Team Member x 4

2 weeks ago

Wellington, Wellington, New Zealand Horowhenua Full time

Please note if you are applying from outside of New Zealand, you must have experience in Food Industry, thanks.

Domino's has the most recognized and widely known number in NZ. Just like a good pizza starts with the perfect base, happy customers start with great staff

As we continue to experience ongoing success we are looking for great talent to join us here as part of the Sree Nidhi Ltd that operates Domino's Levin in Levin, NZ.

Positions x 5 - SHIFT TEAM MEMBER including food dellivery when required

Responsibilities;

  • Shift Team Member role will include customer service, cash control and the operations included cleaning in the store.
  • Take orders via phone and over the counter from customers.
*Making and preparing food, serving food
  • Food safety supervision, Maintain Safety and Security standards
  • Dealing with all customer concerns and complaints
  • Help staff in pick hours
*Food Delivery when required
  • The Shift Team Member are responsible for assisting shift runner during shift
  • Prior experience minimum 6 month to 1 year within a customer service, food industry is valuable but we are more interested in a positive
attitude with someone that wants to learn great customer service and gain valuable work skills.
  • Experience working in the Food Industry would be prefer first;
  • Good interpersonal skills to interact with customers and staff members,
  • Punctual, energetic and enjoy working in team environment.
  • The role requires the ability to work in a fast paced them environment
  • Strong leadership and customer management abilities, to be able to work in a busy environment.
  • Skills to find resolutions for customer problems and complaints and the ability to
multitask to manage employees and operations, tending to many different duties at once
  • Flexibility and Availability to work different shifts, including weekends and Public Holidays.
For manager Position;
Build sales to meet company goals
  • Identify potential community partners.
  • Create a Local store marketing plan for your store.
  • Implement your local store marketing plan.
  • Set store pricing in accordance with relevant local market factors.
Manage all costs
  • Ensure proper portioning practices.
  • Conduct accurate inventory practices.
  • Adjust staffing level to meet business demands.
  • Follow all cash handling policies and procedures.
Provide excellent customer service
  • Ensure customers are looked after and honour the Customer. Satisfaction
Guarantee.
  • Ensure you achieve minimum service goals as per OER requirements.
  • Set your stores service standards to ensure best possible customer service in
your area.
  • Staff store to an ideal level.
  • Respond to customer complaints in a quick and positive manner.
  • Action customer feedback within 24 hours.
Enforce safety and security standards
  • Maintain in-depth knowledge of all safety and security standards.
  • Communicate with your colleagues when safety/security issues arise.
  • Enforce policies and provide appropriate actions as necessary.
  • Report all accidents and incidents within 24 hours.
  • Ensure maintenance and cleanliness of company vehicles.
Uphold policies and standards
  • Ensure adherence to all company standards.
  • Monitor standards.
  • Provide a harassment free work environment.
  • Follow all human resource policies.
  • Always be punctual and in the correct image.
Maintain effective communication at all times
  • Communicate national promotions to team members.
  • Manage information centres and bulletin boards.
  • Build positive relationships with team members.
  • Set and maintain standards of behaviour in the work environment.
  • Complete and submit end of week paperwork to head office in a timely manner.
Maintain a properly staffed store
  • Hand out employment applications and recruitment leaflets.
  • Pre-screen all candidates ensuring applications are complete and determine if
additional steps are required.
  • Interview and hire staff on an as needed basis.
  • Complete all new hiring paperwork accurately and in a timely manner.
Provide training to team members
  • Train and continually cross-train staff in all functions.
  • Ensure internal courses is completed for staff as they are trained instore.
  • Ensure your training schedule and plans are up to date at all times.
  • Ensure your training in a hands on manner relevant to your stores unique
situation.
  • Act as a role model on how jobs should be completed.
Enforce product quality standards at all times
  • Maintain proper inventory levels.
  • Monitor product expiration dates.
  • Ensure safe handling of product.
  • Conduct training on product quality.
  • Source stock items as required in accordance with company Policy and Procedure
Apply now for this role or get more information by contacting JESHWANT RAO.
#J-18808-Ljbffr

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