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Customer Services Officer

3 months ago

Palmerston North, Manawatu-Wanganui, New Zealand Wanganui District Council Full time

Customer Services Officer

About the Role


A permanent full-time opportunity within our Customer Experience group, initially working with the Recycling team responding to customer queries about the new recycling service, then moving into our Contact Centre team.


You will assist with maximising the customer experience by providing accurate information, advice, and assistance to all external and internal customer enquiries either via the Contact Centre or the front counter.

You will deliver exceptional customer service directly to our community by:

  • Assisting customers with enquiries and payments
  • Providing information on Consent and Licensing enquiries

About you
Here at Council, we are proud of our "Customer First" culture.

We are looking for a likeminded person and would love to hear from you if you:

  • Have a proven track record in delivering exceptional customer service
  • Are positive and driven
  • Have strong listening and problem solving skills
  • Are able to stay cool under pressure and deescalate a situation
  • Have the ability to adapt and be resilient
  • Have strong computer skills

How to apply
To learn more about this opportunity please contact Raewyn Montgomery on