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Housing Referral Coordinator Christchurch

3 months ago

Christchurch, Canterbury, New Zealand Emerge Aotearoa Full time

He kōrero mō mātou | About Us
Emerge Aotearoa is a national provider of mental health, addiction, disability, offender rehabilitation, well-being, and housing services. We believe that everyone can live full and rich lives in their communities of choice. In every aspect of our work, we are committed to helping whānau be the best they can be.

He kōrero mō te tūranga | The Role
As a Referral Coordinator within our Housing services, you'll be the first point of contact for social service agencies. As the record keeper of all knowledge, you'll also be the "go-to" person for your secondary whānau and team.


The key focus of this role will have you utilising your strong administration and conversational skills to maintain and ensure a well-documented, seamless, process occurs in all interactions both internally and externally.


While this role is predominately administration heavy, you'll have some engagement in the community, so being able to speak with whānau we serve to ensure their needs have been met will also be a requirement of this role.

Duties of the role include but are not limited to the following:

  • Liaise between Housing Navigators and MSD to ensure information is consistent and accurate
  • Provide guidance and support to new Housing Navigators regarding the referral process and record keeping
  • Assist with the internal and external reporting for services
  • Intake and reporting on flexifund operations
This is a permanent full-time position (Monday to Friday), based in Christchurch.

He kōrero mōu | About You


People will often refer to you as the 'organiser' of the group, as completing tasks and making things happen is where you thrive.

You'll love to focus on building relationships with key stakeholders and getting stuck into tasks as well as being details focused and adept at prioritising.

If you also bring along the following, we would love to hear from you:

  • High level of discretion when processing sensitive information
  • Be able to work in a nonjudgemental environment
- "Tech-savvy" and comfortable using multiple systems including Excel, Microsoft Office

  • The right to live and work in Aotearoa
  • Full New Zealand Drivers License (essential)

Ko tā mātou mahi | We offer

  • Opportunity for professional development and growth within a national organisation
  • Additional paid leave allowances 3 wellbeing days, study leave, and cultural leave
  • A supportive manager, and a team who celebrates success
  • Great job satisfaction you'll be improving someone's quality of life by helping them realise their potential and no two days will be the same
  • Wellbeing subsidies and access to the use of our other services such as counselling, budgeting, and mental health workshops

Me pēhea te tono mai | How to apply

  • Reference #
  • 3305 Posted on
  • 02 Aug 202 Closes on
  • 01 Sep :00
  • Location(s)
  • Christchurch
  • Expertise
  • Administration, Communication, Property, Navigators
  • Job level(s)
  • Entry (no qualification/experience), Graduate (qualified, no experience), Experienced (less than 2 years)
  • Work type(s)
  • Permanent fulltime