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Service Desk Analyst

4 months ago

Manukau, Auckland, New Zealand AA New Zealand Full time

Be the IT focal point for first-line advice and support to all business units for IT Telecommunications hardware, systems and procedures in this phone based role located in the Auckland CBD.


Being one of the most recognised and respected brands in New Zealand, you will join a team that go the extra mile to provide IT solutions, delivery and support to 900+ internal customers.


To succeed in this role you must have:

  • A relevant IT qualification
  • Previous IT Help Desk or IT Support experience in a corporate environment (preferred)
  • Strong knowledge of information management systems, procedures and technology
  • Strong and effective verbal and written communication skills
  • Recognised customer service and relationship building skills
  • Excellent time management, prioritising and multitasking skills

We're looking for someone who:

  • Thrives on complex and technical challenges
  • Is talented in fault finding and diagnostics
  • Can interact with cross functional departments
You will have an aptitude and enthusiasm for working with technology and a commitment to providing quality customer service. Working within a highly experienced team you will be a self starter, process oriented and performance driven.