Product Manager Device Experience

2 weeks ago

Christchurch, Canterbury, New Zealand University of Canterbury Full time
Ratonga Matihiko | Digital Services

Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

  • Fulltime 37.5 hours per week (1.0 FTE)
  • Continuing (permanent) position
  • Generous annual leave provisions and professional development opportunities
  • Kia hiwa rā, kia hiwa rā He hiahia, he pūkenga nōu ki te mahi a te Product Manager
  • Device Experience? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei._

Āu Mahi | What You Will Do


As an experienced Device Experience Product Manger you will lead and enable a transformation in the end-user device experience at the University of Canterbury (UC), by delivering a defined end-user device strategy.

Through the effective leadership of your team they will empower end users with a seamless and efficient computing experience that enhances productivity and enables them to achieve their goals.


Leveraging the best cloud, automation, and Ai, you will enable agility for staff and students, enabling a 'teach and learn, anything, anywhere, anytime' capability for UC and unshackling the need for on-premise, physical location computing labs.


The device experience strategy will focus on customer experience and usability both in back-end systems and on the end-user device itself.

It will enable a secure and modern approach to all aspects of device management to reduce support calls and improve overall efficiency.

As a Digital leader, you will foster and champion a customer-centric, service-obsessed mindset while enabling agile and lean ways of working within and amongst our teams.


Mōu | Who You Are


You will have considerable (10+ years) experience managing the delivery of complex managed desktop services including formal hardware and software asset management (preferably within a tertiary education environment).

Ideally you will hold a Bachelor's Degree in an Information Technology related field (NZQA Level 7) or relevant work experience and be ITIL v4 Certified.

Microsoft Azure Cloud Certifications would be advantageous.

You will also be able to demonstrate:

  • Minimum 5+ years of experience with use of cloud for virtualisation of desktop
  • Minimum 5+ years leading IT
  • Extensive understanding of core ITIL practices g. Incident, Change, Problem.
  • Experience of delivering ICT services to a Service Level Agreement with an internal or external
  • Experience fostering and leading cultural change within
  • Experience with leading performance management of team
  • Excellent communication, group presentation and interpersonal skills, as well as the ability to write and deliver succinct business proposals and plans.
  • Financial literacy to forecast and manage team and departmental budgets and
  • Demonstrated experience operating in M365 and particularly leveraging Teams, Sharepoint Online for collaboration with a positive outcome.
  • Effective motivational, negotiation and dispute resolution
  • An ongoing commitment to own professional development, including keeping uptodate with relevant industry developments and appropriate training.
  • Active commitment to upholding the values, tikanga (protocols and processes), kawa (rules) of cultural practice and traditions as guided by mana whenua, Ngāi Tūāhuriri, and valuing te reo Māori.
  • Competency in te reo Māori me ōna tikanga is an

Mahi Ngātahi | Who You Will Work With

Ngā Painga o UC | Why UC
In 2023 UC is celebrating 150 years of accessible education. The past, the present and the future are intertwined. For more information on our 150th Anniversary visit us here.


Ngā Uara | Our Values of manaakitanga, whanaungatanga and tiakitanga guide our decisions and behaviour and provide a roadmap for how we do things at UC, affirming our commitment to pastoral care and support for our ākonga and staff.

They challenge and inspire us to be the best we can, and make UC a great place to work and study.

For more info on Ngā Uara | Our Values visit us here.


We are committed to accessible higher education, service to the community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity.

The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world.


The closing date for this position is: 11 August 2023 (midnight, NZ time)

Pēhea te tono mai | How You Apply
Applications for this position must be submitted via our careers website and should include a cover letter and resume.

You must have Aotearoa New Zealand or Australian citizenship/permanent residency to be considered for this role.

If you hold a valid work visa and are physically present in New Zealand then you may also be considered.


Job Details:

  • Reference #
Posted on
04 Aug 2023- Closes on

11 Aug :55- Location(s)

Christchurch- Expertise
Information Technology- Job level(s)
Experienced- Work type(s)
Continuing (Permanent) ful

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