![KiwiRail](https://media.trabajo.org/img/noimg.jpg)
Inter
2 weeks ago
Mo matou: About us
KiwiRail's Great Journeys of New Zealand provides a world-class scenic rail experience, an iconic New Zealand experiences for domestic and international travellers alike.
We pride ourselves on offering our passengers the trip of a lifetime, by ensuring an efficient, friendly and comprehensive service.
Te whiwhinga mahi - The Opportunity
We have an exciting opportunity for a motivated Customer Service Professional to join our Customer Contact Team located within the Train Station in Christchurch.
In this role, you'll be providing exceptional customer service in the delivery of Great Journeys of New Zealand retail and wholesale passenger reservations.
You will provide general travel advice and information to our customers, proactively promoting products and services, and notifying customers of any disruptions to their travel.
This role is a great opportunity for an experienced customer service professional with demonstrated experience in, and a passion for the travel and tourism industry.
He aha ngā pukenga e rapu ana tatou - What skills are we looking for?
- High selfmotivation, and hunger to exceed customer expectations
- Strong data entry skills and be proficient with the MS Office suite
- Exemplary communication and interpersonal skills both written and verbal
- The ability to build and maintain key relationships with several different stakeholders both internal and external
- Resilience, flexibility, and a cando attitude
- A sense of urgency working with speed and accuracy
- Contact Centre experience would be an advantage
This role involves shift work on a rotational roster Monday to Sunday currently between the hours of 07:00AM - 18:00PM.
We offer access to discounted travel, insurance, and other benefits to staff along with penal rates for working outside standard business hours.
Hononga Whaikaha. Oranga mo Aotearoa. Stronger Connections. Better New Zealand.
KiwiRail is committed to attracting, developing and retaining people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are proudly committed to promoting an inclusive culture that plays an important role in the success of our business.
We actively encourage everyone to consider becoming part of our journey.
If you are ready to make a difference within a progressive organisation that encourages forward thinking and recognises success, then we would like to hear from you.
Applications close: 29th May 2023
Job Segment:
Consultant, Consulting, Call Center, Data Entry, Contract, Customer Service, Administrative, Travel
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