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Client Service Manager
2 weeks ago
- Make a difference in your community
- Be part of a warm, encouraging, energetic company
Our team of office staff and support workers provide home based support to help people live the way they want to, in the home and in the community.
We are looking for a Client Services Manager (CSM) for our Canterbury region reporting to the General Manager and working alongside the other regional CSM's and the Senior Coordinator.
anything that supports the client/person to have excellence in services and support from us, meeting their individual needs as best we can.
The CSM role includes things like:
- visiting clients in their homes
- supporting the quality team with audit requirements
- meeting funders / community providers
- working with the Senior Coordinator and team to ensure best selection of staff
- actively supporting our most vulnerable and complex clients
- report writing
- liaising with the wider inter-disciplinary team
- presenting....
The referral management team will report to this role people).
This is part of the management team, is based in our Christchurch office and reports to the General Manager.
If you:
- are compassionate
- have service leadership experience
- are committed to best practice and excellence in customer service
- want to ensure others are treated with dignity and respect
- have experience in managing services including complaints, compliments, incidents/accidents
- like being part of a dynamic, growing and busy environment
- have proven experience that matches this type of role.... then please apply.
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