Sales Support and Customer Service Analyst – Good George Hospitality Group

2 weeks ago

Hamilton, Waikato, New Zealand Brewers Guild of New Zealand Incorporated Full time

We are Sales and Customer Support superstar to join our head office team. If you're passionate about craft beverages, enjoy sales and customer interaction, and want to be part of a gold medal winning dynamic team, this may be the role for you

About Us

Good George is a brewery-come-drinks company with a portfolio of products geared towards helping our customers have better moments. Whether it's our beloved Fog City Hazy IPA, our infamous Doris Plum Cider, our variety of award-winning gins or the myriad of products in development there's plenty going on here. From starting as a brewpub in a church in 2012 we're now a nationally recognised market leading brand with presence in multiple sectors and every region across NZ, and we're not slowing down. We're a business that looks after it's people and community though out "Be Good, Do good" values. We're built on innovation, good humour, ambition, and lots of hard work

Why Choose us?

  • Work for one of the most successful Craft Breweries & Distilleries in New Zealand.
  • Motivated and supportive ownership group & established leadership team.
  • Fun team culture and vibrant brand that knows how to BE GOOD and DO GOOD within the community.
  • Enjoy fantastic team benefits that comes with this awesome industry

About you

As the Sales Support and Customer Services Analyst, you will play a pivotal role in providing excellent customer service, supporting the B2B sales process, and ensuring that the sales team is well-informed on customer, market and product performance.

Key Responsibilities:

  • Customer engagement: Monthly/ frequent engagement with external customers for key sales focus, including Grocery, traditional liquor and on premise.
  • Analysing sales data: track and report on sales performance.
  • Monitoring trends: keep an eye on the competition and market to spot opportunities and risks.
  • Providing insights: use data analysis to inform sales and marketing strategies.
  • Triaging: assist with customer issues and order enquiries.
  • Reporting: prepare sales reports to help guide business decisions.
  • Researching: study past data and conduct market research to support strategic planning.
  • Fresh Brew team support: sales order dispatch assistance as required.

Experience:

  • Experience with the management of a CRM system and customer records (preferred)
  • Proven ability to provide exceptional customer service.
  • Passion for Craft beer and the hospitality industry.
  • Very high attention to detail.
  • Excellent organisational skills and time management.
  • Proficient in Microsoft Office and Excel.
  • Experience in data analytics and reporting.
  • Well-developed problem-solving and decision-making skills and initiative.
  • Proven ability to build relationships with internal team members, service providers, suppliers and customers.
  • A keen-ness to get in and help with anything and everything when required.

The VOICE of New Zealand's brewing industry.

Brewers Guild of New Zealand
PO Box 1023
Christchurch 8140
New Zealand

#J-18808-Ljbffr

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