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Customer Services Technician

4 months ago

Hamilton, Waikato, New Zealand Gallagher Group Full time

About Gallagher
Our purpose at Gallagher is 'Protect what matters most' and we live it every day.

Not only does our technology protect some of the world's highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families.

With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports across the globe, we provide our #TeamGallagher members unrivalled globally focused career pathways.


About the Role
Support our valued farming client base by providing exceptional technical support. Services include post-sale phone support, troubleshooting, and occasional on-farm visits throughout New Zealand. This is an on-site role located in our Global Headquarters in Hamilton.

While this is a 6 Month Fixed Term Contract, it is an amazing opportunity to make your mark in a dynamic and growing business with excellent career pathways

As Part of #TeamGallagher you will

  • Promptly and professionally handle customer support calls and inquiries
  • Promote Gallagher product solutions and deliver real value to customers through technical advice and training
  • Contribute to continuous improvement by developing internal systems and knowledge, achieving KPIs, and seeking opportunities to learn and grow
  • Bring a positive "can do" attitude

Key Experience and Attributes for Success

  • Relevant technical qualification or equivalent industry experience
  • Excellent interpersonal and customer service skills, ability to work and communicate across all levels of the organisation
  • Good practical knowledge of farming business, practices, and technology
  • Familiarity with electronic technology and software systems (e.g., cloud, embedded, wireless, etc.)
  • Quick learner with high computer literacy, including Microsoft Office, CRMs, ERPs, etc

Benefits & Perks


At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront.

We value work-life balance and prioritise the well-being of our employees.

  • A modern environment, free parking, subsidised onsite café and great eateries nearby
  • Retirement plan contribution up to 3% (on top)
  • Boost App membership; Gallagher staff discounts at a variety of NZ stores
  • Plenty of fun along the way; Team building events, inspiring guest speakers, and team lunches