Software Consultant

2 weeks ago


Christchurch, Canterbury, New Zealand Hexagon Asset Lifecycle Intelligence Full time

Responsibilities/Main Activities:

  • Works as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Hexagon Solutions and their interfaces to meet organizational goals.
  • Regularly interacts with solution development and ownership teams to investigate problems, discuss and document design issues, and provide customer feedback.
  • Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
  • Accurately documents support activities and outcomes, as well as maintains knowledge base.
  • Develops strong proficiencies in Customer Relationship Management systems.
  • Maintains adherence to customer service level objectives.
  • Develops technical documents, instructions, and training for internal and external purposes.
  • Keeps updated on current Hexagon solution portfolio through training and sprint reviews.
  • May conduct customer training or work on presales and service activities when required.
  • Develop competencies across the "Asset Lifecycle Intelligence" division solution portfolio.
  • Have a strong understanding of both software support principles and competencies in general software administration.
  • Develop industry knowledge to build growing working relationships with customers.
  • Work under moderate supervision with latitude for independent judgement.

Qualifications and Experience Required:
Bachelor's degree/equivalent in an engineering or related discipline.

Overview:
HxGN EAM is an industry-leading asset management solution designed to extend asset lifecycles and improve productivity.

Its wide range of risk, condition, and reliability-based maintenance instruments, and applied technologies like AI and ML can deliver accurate, trusted data and strategic insights to drive better decision-making while ensuring policy compliance.

Hexagon is a global leader in sensor, software and autonomous solutions.

Hexagon's Asset lifecycle Intelligence division empowers its clients to transform unstructured information into a smart digital asset to visualize, build and manage structures and facilities of all complexities, ensuring safe and efficient operation throughout the entire lifecycle.



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