Consultant - Assisted Technology

2 weeks ago


Christchurch, Canterbury, New Zealand Taska360 Full time

Consultants (Information & Communication Technology) Are you passionate about transforming traditional systems into innovative digital landscapes? Our client in New Zealand is seeking a Principal Consultant- Assisted Technology, Digital Channels to work on modern technology solutions that aims at improving the digital workflow systems for New Zealanders.


Key Responsibilities:
Lead the advancement of digital workflow systems, focusing on contact Centre, omnichannel practices, and consumer engagement technologies.
Utilize expertise in CRM systems, particularly Salesforce, to drive operational excellence.
Manage stakeholders effectively to ensure seamless collaboration and project success.
Apply your experience in the government sector to navigate complex challenges and deliver impactful solutions.
Thrive in a fast-paced environment, meeting tight deadlines while maintaining composure under pressure.
Leverage your familiarity with Paa S platforms like AWS, Azure, or Mule Soft to drive technological innovation.

Requirements:
Proven expertise in contact center and omnichannel practices.
Experience with omnichannel customer engagement/ contact center software systems and processes, ideally Genesys and NICE.
Proficiency in CRM systems, specifically Salesforce.
Strong stakeholder management skills.
Experience in the government sector.
Ability to excel under pressure and manage competing priorities.
Familiarity with Paa S platforms such as AWS, Azure, or Mule Soft.

If you're eager to make a tangible impact on the lives of New Zealanders and contribute to the country's digital transformation journey, this is the perfect opportunity for you.


Important Note:
This position is open to candidates based in New Zealand with valid working rights.
Only applicants with relevant experience will be contacted.

APPLY NOW or send a copy of your updated resume to Lyaz D'mello – Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? Report this job advert Don't provide your bank or credit card details when applying for jobs.


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