Member Support Adviser

2 weeks ago

Wellington, Wellington, New Zealand Medical Assurance Society Full time

MAS was founded by a group of doctors in 1921 and is now the insurance and investments company for New Zealand's professionals.

MAS has never been an ordinary company.

From the very start, we have enjoyed a trusted relationship with our Members who feel a sense of ownership of the mutual.

We make things easier for our Members and provide them with outstanding customer service. That's why we're one of the most trusted insurance providers in New Zealand.

He angitūtanga | The opportunity


Would you like to join a high performing team that is passionate about MAS Members? We're looking for enthusiastic, energetic, and pro-active, phone-based customer service people to provide outrageously good service to our Members in our Member Support Centre.


You'll be:

  • Responding effectively to Member enquiries, seeking to understand their needs and providing them with information to ensure they have the cover they need.
  • Providing accurate and timely underwriting and associated activities for general insurance products
  • Providing information and solutions to Members for MAS general insurance products and services
  • Facilitating comprehensive conversations with Members to understand their needs and identify opportunities to crosssell other insurance products to ensure they have the best cover available to meet their needs
  • Collecting detailed information to provide strong referrals to other parts of the business to follow up on sales opportunities
  • Maintaining a high level of accuracy in preparing and processing information


You will be a reliable person who has excellent communication skills, the right attitude, and a passion for customer service.

We'll be looking for you to engage and listen to our Members and have great conversations to understand their needs, so previous experience within customer service is preferable.

We'd also be very keen to hear from you if you've a worked within a complex call centre environment. You'll need a resilient attitude, be computer savvy and be able to work independently.

Ngā āhuatanga kei a mātou | What's in it for you

  • Flexible work environment
  • Subsidised Health Insurance (nib) for you and your family
  • Here for Good Volunteer Day giving back to our communities.
  • Two additional MAS days just for you
Wellbeing benefits including vaccinations and health insurance discounts

He kōrero mōu | Key attributes we are looking for

  • Customer Focus
  • Interpersonal Savvy
  • Resilience
  • Growth Mindset and focus on continuous improvement
  • Strong collaboration skills
  • Ability to manage competing priorities
  • A selfstarter with the ability to work independently and effectively under pressure
  • Understands and adheres to the requirements of working in a phone based rostered environment
  • Preference to experience in a phonebased role

About MAS
Founded in 1921, MAS is a hidden gem in the financial services sector.

We look beyond our immediate Membership to see how we can also support the communities in which our Members live and work.

The MAS Foundation whāinga (our purpose) is one expression of this focus, where we are already making a meaningful contribution to the health and well-being of New Zealand communities, particularly those that have traditionally been underserved by our health system.

We invest our Members's money in a sustainable and socially responsible way.

We care about the impact the money we invest has on the planet and communities here in Aotearoa New Zealand and proud to be Toitū net carbon zero certified.

This role has a start date of 8th July 2024.

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